Job Summary
The Sr. Analyst, Recognition and Special Projects is responsible for driving the execution, administration, and continuous improvement of GM’s global recognition, award and service milestones programs and special projects globally. This role partners with cross-functional teams, business leaders, vendors, and employees to deliver impactful recognition initiatives, administer program operations, and support transformation efforts. The senior analyst applies advanced analytical, project management, and problem-solving skills to resolve diverse challenges, enhance processes and ensure alignment with GM’s values and behaviors, and strategic objectives. The position requires independent judgment, broad functional knowledge, and the ability to influence stakeholders across the organization. Position reports to the Compliance, Recognition and Special Projects Manager.
Key Responsibilities
Program Administration & Stakeholder Support
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Serve as the primary contact for employee and leader inquiries, monitoring and responding to emails, Slack posts, and other channels. Triage, assign, and resolve issues related to program participation, catalog orders, and escalations, ensuring timely and accurate guidance.
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Manage cases in the vendor system for program actions, escalating complex issues to the Program Lead as needed.
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Maintain the change control process and ensure program documentation—including artifacts, reports, desk procedures, and logs in SharePoint—is current, accessible, and audit-ready.
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Support ongoing communication and engagement initiatives to sustain high program participation, leveraging feedback mechanisms to identify opportunities for design and process improvements.
Data Feed & Issue Resolution
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Oversee daily Workday data feeds to vendor, ensuring accurate and timely transmission of employee data for recognition eligibility and payroll reporting.
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Troubleshoot and resolve data feed issues (e.g., errors, bulk uploads, employment status changes), collaborating with IT and vendors to analyze root causes and implement solutions.
Reporting, Auditing, and Compliance
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Generate and analyze monthly and ad-hoc reports to monitor program health, performance, and KPIs; share insights with leadership to drive engagement and maintain high participation and engagement.
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Assess and report on the impact of communication efforts to maximize effectiveness for future campaigns.
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Conduct quarterly audits of manual processes, payroll reconciliation, and policy compliance; document findings and recommend corrective actions.
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Ensure all program activities adhere to GM’s recognition governance framework, Delegation of Authority, and related policies; promptly report any observed or suspected policy violations or unethical conduct.
Project and Vendor Management
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Develop and manage detailed project plans for recognition strategy execution and new feature launches, including requirements gathering, stakeholder engagement, process improvement, scheduling, risk management, and progress reporting.
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Drive vendor implementation activities and deliverables, escalating issues as needed to ensure seamless launches and integrations.
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Lead regular operations meetings (weekly/monthly) and quarterly business reviews (QBRs) with vendors and stakeholders to address open items, review program health, and discuss enhancements.
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Support business case development for portfolio planning and the implementation of new recognition initiatives or special projects.
Financial Management (Invoicing, Budgeting, and Forecasting)
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Ensure timely and accurate execution of supplier invoices, including shopping cart creation, approvals, and purchase order delivery for points purchases, member services, sales tax, and in-house rewards; maintain compliance with procurement policies.
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Support annual budgeting by consolidating global spending, tracking headcount changes, and forecasting points utilization, update forecasts monthly with actuals.
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Track and report program expenditures, actuals, and forecasts for review with leadership and Finance; facilitate quarterly and annual financial reviews, including breakage recoup and Purchasing Power Parity (PPP) assessments.
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Maintain cost center and vendor/customer records for accurate financial processing and reporting
Change Management and Continuous Improvement
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Proactively seek opportunities to streamline processes, reduce waste, and drive program efficiencies.
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Support benchmarking and best practice initiatives to enhance program and deliver a best-in-class recognition and awards experience.
Required Qualifications (Skills & Abilities)
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Bachelor’s degree (or higher) in a relevant field and 5+ years of progressive experience in related roles.
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Strong analytical, problem-solving, and project management skills; ability to resolve complex issues, manage multiple priorities, and deliver projects within scope, timeline, and budget.
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Strong oral and written communication skills (English), skilled in storytelling to convey program impact and present recommendations and influence varied audiences.
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Ability to collaborate across diverse, cross-functional teams and work with vendors/internal stakeholders to define technical and business requirements
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Proficient in MS Office (SharePoint, Word, PowerPoint, Excel).
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Detail-oriented, comfortable navigating complex organizations, and adaptable to global time zones as needed.
What Will Give You a Competitive Edge (Preferred)
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PMP certification; prior experience with MS Project, Workday, Power BI and Ariba.
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Proven success administering recognition and awards programs in a large, complex organizations.
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Track record of driving process improvements and leading cross-functional initiatives
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Demonstrated experience working with vendors and managing contractual obligations, SLAs, and KPIs.
Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
- The salary range for this role is $105,600 - $140,700 . The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
