Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Lead Security Coordinator is a member of the Global Security Organization and is responsible for supporting the Guest Reception Supervisor at NBCUniversal’s Corporate Headquarters in Midtown Manhattan, NY. They will report to the Manager, Guest Reception.
Responsibilities:
- Greet employees and their guests with courtesy and professionalism. Review access permissions and process appropriated identification in a timely manner
- Answer phones and respond to email requests courteously and professionally
- Prioritize customer service and guest satisfaction as a representative of 30 Rockefeller Plaza, NBCUniversal, and Global Security Operations
- Collaborate with Supervisor to support Employee Registration office and responsibilities assigned and assist with special projects (as necessary)
- Monitor the performance of contract security personnel that support Guest Reception
- Collaborate with Supervisor to support the Executive Security reception desk (as necessary)
- Process workflow reports as necessary
- Manage critical access lists
- Evaluate-cross train contract security personnel assigned to Guest Reception
- Oversee the check-in process for large groups and VIP visitors for executive office, studio tours, and meetings
- Oversee the organization and cleanliness of the office and workstations
- Follow all processes and protocols set forth by management at all times
- Make prompt notifications to appropriate team members during unusual situations or emergencies. Handle all situations in an attentive, calm, and controlled manner.
- Partner with organizations outside of Global Security to generate reports, update access control, admit guests, etc.
- Actively take part in training programs as directed
- Professional, friendly, effective, and efficient
Qualifications
Required Qualifications
- 3+ years of experience in Guest Reception, Hospitality, Customer Service, or Security (or similar field)
- Experience issuing guest and employee credentials
- Proficient using MS Office Suite (Word, Excel, PowerPoint, Outlook) and web applications
- Ability to maintain a corporate presence, professional demeanor, and positive attitude while assisting employees and their guests
- Available and willing to work flexible hours, including nights, weekends, and holidays
Desired Characteristics:
- Experience with HID Safe and Lenel a plus
- 64+ College Credits or Military Experience (honorable discharge) Active Duty/Reservist (preferred but not required)
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to work in a fast-paced, high-pressure environment
- Ability to maintain composure in fast-paced surroundings
- Ability to multitask and prioritize
- Ability to successfully adapt to changes in the work environment
- Ability to work well on a team, independently, and with divisions external to the Security organization (e.g., Human Resources, Legal, EHS, etc.)
Additional Requirements:
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary Range: $23.00 - $27.00 per hour.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
