Overview
Validate and process checks and/or financial instruments received from multiple sources within posting deadlines, in compliance with state and federal regulations that govern payments processing. Process moderately complex transactions and exceptions. Research, resolve, balance, and reconcile basic to moderately complex adjustments received via the Federal Reserve Bank (FRB), financial institutions and business units in compliance with federal, state and internal organizational procedures. Receive incoming check files from other financial institutions and post funds in compliance with regulations and company policies. Adhere to internal controls to minimize risk and prevent losses. Support branch, division and Navy Federal's goals and objectives. Work under minimal supervision and may receive direction and guidance on work priorities.
Responsibilities
- Prioritize, process and reconcile incoming and outgoing financial items from direct presentment banks, the Federal Reserve Bank (FRB), Navy Federal branches, Mail Remittance, ATM, eDeposits, or other sources for clearing
- Make pay/no pay decision for corporate check items
- Reconcile general ledger for proper recordation and processing of escheated items to ensure compliance with state and federal regulations
- Make payment decisions on negotiable instruments that require special handling, e.g. stop payments, cancelations, voids, duplicate paid drafts, and escheatment
- Organize work according to item type (e.g. on-us, returned items, Savings Bonds etc.) to ensure adherence to established deadlines/guidelines
- Initiate Check Adjustment and correspond with the FRB via an automated system to resolve incorrect payment amount, duplicate or false presentments
- Research and investigate escalated problems involving member and corporate check transaction; processes corrections to exceptions transactions
- Review status of outstanding transaction and initiate corrective action for transactions
- Review transactions flagged as fraudulent or suspicious; determine risk level based on OFAC regulations and complete appropriate documentation; escalate confirmed fraudulent or suspicious transactions to Security
- Remain current on industry rules and regulations governing checks and other financial transactions
- Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
- Perform end of day balancing for Incoming and Outgoing Check transaction
- Obtains and prepares additional documentation for check adjustments to be provided to internal business units, financial institutions and the FRB
- Respond to general requests from members, internal business units, FRB and financial institutions
- Maintain a general awareness of FRB rules, regulations and operating guidelines
- Adheres to internal controls and procedures to minimize risks and prevent losses
- Support projects and initiatives within the business unit and/or across the organization
- Mentor and guide level I team members
- Perform other duties as assigned
Qualifications
- Working knowledge of accounting reconciliations and principles
- Experience in processing incoming and outgoing checks transactions
- Experience in processing incoming Check Adjustment, Corporate transactions and
- Reconcile General ledgers
- Working knowledge with industry rules and regulations governing checks and other financial transactions
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Working Knowledge with payment rules and regulations
- Working knowledge with FRB rules, regulations and operating guidelines
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Experience in working in a high volume, fast paced environment
- Effective in the use of PCs and related software packages
- Exposure to leading, guiding and mentoring others
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill interacting tactfully and effectively in difficult situations
- Effective research, analytical, and problem solving skills
- Effective verbal and written communication skills
Desired Qualifications
- Familiarity with NFCU credit/debit card products, services, processes, procedures and related dispute/fraud
- Familiarity with of Navy Federal's functions, philosophy, operations and organizational objective
Hours: Monday - Friday, 5:30AM - 2:00PM
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Fortune 100 Best Companies to Work For 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2024
Forbes® 2025 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
From
Fortune. ©2025
Fortune Media IP Limited. All rights reserved. Used under license.
Fortune and
Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
