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The Hospitality Ambassadors serve as the frontline representatives of the Netflix workplace experience, creating exceptional first impressions while supporting comprehensive hospitality operations. This role combines event coordination, guest services, and operational excellence to foster an inclusive, vibrant workplace culture that reflects Netflix's values and exceeds employee expectations.
Event Support & Cultural Programming Coordination - Support the planning and execution of diverse employee engagement events and cultural activities that celebrate team diversity and global content. Contribute to brainstorming sessions for innovative themes, assist with comprehensive event logistics including vendor coordination and budget tracking, and help ensure all programming creates authentic experiences that foster belonging and collaboration across the organization.
Guest Experience & Cultural Ambassador Duties - Serve as the primary workplace representative, delivering best-in-class hospitality experiences for employees, VVIPs, and visitors. Provide personalized, anticipatory service that goes beyond standard reception duties, ensuring memorable first impressions while maintaining security protocols including visitor registration, pass issuance, and emergency response procedures.
Operational Excellence & Daily Site Management - Conduct thorough daily checks of all front-of-house spaces to maintain professional, organized environments. Support desk and meeting room reservation systems, coordinate with IT and cleaning teams for seamless operations, and assist with mail management, courier services, and comprehensive office supply inventory to ensure all workplace tools and amenities remain well-stocked and accessible.
Vendor Relationship Support & Quality Assurance - Support day-to-day interactions with hospitality vendors while helping maintain the highest service standards. Conduct regular quality control checks and spot inspections across common areas, meeting rooms, and amenities, contributing to aesthetic and functional quality enhancements while escalating vendor-related issues to appropriate management levels.
Helpdesk Management & Administrative Support - Act as the first point of contact for all workplace amenity, equipment, and service requests through comprehensive ticket management systems. Create and track requests via Slack and other platforms, escalate issues to appropriate teams including N-Tech and Workplace Operations, and provide essential administrative support to the Hospitality Lead for efficient team operations and communication coordination.
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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