Work Arrangement:
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin, TX, or Warren, MI three times per week.
The Role
The Messaging and Conversational AI team is seeking a driven Senior Software Engineer to lead the development of next-generation, customer-facing AI chat solutions. In this critical role, you will bridge the gap between advanced Artificial Intelligence and practical customer assistance, designing virtual assistants that serve General Motors customers globally.
As a technical leader, you will be responsible for the architecture and implementation of conversational experiences. You will exercise independent judgment to solve complex, non-standard problems in the Natural Language Understanding (NLU) and Generative AI space. You will work closely with product managers and other engineers to deliver performant, production-grade systems that transform how GM interacts with its customers.
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Architect, develop, and deploy scalable, customer-facing AI chat solutions and virtual assistants, serving as the technical subject matter expert for the team.
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Serve as a mentor to junior engineers, providing code reviews, architectural guidance, and fostering a culture of technical excellence and "One Team" collaboration.
Your Skills & Abilities (Required Qualifications):
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Understanding of AI chat solution concepts, including NLU/NLP, intent recognition, entity extraction, and dialog management (e.g., Dialogflow, Einstein, or similar).
What Will Give You A Competitive Edge (Preferred Qualifications):
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Hands-on experience specifically with the Google Cloud Platform (GCP) AI stack, including Vertex AI, Agent Builder, or Dialogflow CX.
Additional Information:
Additional Information:
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
