Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Please note: This position is a M-F hybrid work model. It will be 4 days in-office, 1 day from home, during standard business hours. It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Do you have a passion for assisting clients who really need your help? Do you enjoy investigating complex matters without obvious solutions? Located within the Fraud Risk Management section of Financial Crimes Risk Management, the mission of Senior and Vulnerable Investor (SVI) Investigations is to protect SVI clients and the firm from the growing risks facing this population. We conduct investigations into incidents of potential elder financial exploitation, scams and diminished financial capacity, work to protect and recover client assets, and report suspicious activity to local, state and federal authorities. Our group partners with business units across the firm to promote awareness of risks faced by SVI clients, encourage escalation of relevant incidents to SVI Investigations, and work with firm personnel, clients, and their families to reduce risk going forward.
The primary role of the SVI Investigations Manager is to investigate incidents of potential elder financial exploitation or diminished financial capacity with respect to SVI clients. These investigations are often complex and require excellent interview and other communication skills, as well as the ability to build effective partnerships and work in close cooperation with internal and external stakeholders. The SVI Investigations Manager must be familiar with bank and broker-dealer business practices and leverage a variety of business systems and investigative tools in conducting and resolving investigations. All investigations must be conducted in compliance with firm policies and applicable regulations, requiring a working knowledge of standards in several key areas, including account restrictions, regulatory reporting, and customer privacy. Successful candidates rarely have experience in all areas highlighted here, but must have a demonstrated ability to learn new skills and creatively solve problems.
Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.
- Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference*
- When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
- Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.
What you have
- 2-4 (+) years’ work experience in one or more of the following: elder financial exploitation, fraud investigation and prevention, AML/BSA detection and investigation, risk management, investigations, law enforcement, and financial services.
- Passion for assisting clients.
- Experience communicating with senior and vulnerable investors.
- Experience resolving client complaints or similar escalations.
- Skilled working closely with internal business partners such as Branches, Move Money, ID Theft, Legal and Compliance.
- Experience working with external entities such as law enforcement, APS agencies, state securities regulators.
- Experience working with external financial institutions for recovery of funds lost from custody and investigative research.
- Knowledge of estate planning and trust documentation.
- Ability to work independently, capable of meeting strict deadlines, and demonstrate excellent time management skills.
- Experience preparing and filing Suspicious Activity Reports (SAR) within regulatory standards and timelines.
- Excellent verbal, written and analytic skills.
- Knowledge of financial crimes investigation tools. Examples include: GIACT, FRA, CLEAR and Lexis Nexis.
- Knowledge of FINRA Rule 2165 and related state securities legislation.
- Knowledge of fraud or AML/BSA policies, regulatory requirements, red flags and trends within brokerage and banking industries.
- Bachelor's Degree is preferred (but not required).
- Experience with a securities broker-dealer is preferred (but not required).
- Active and valid Series 7/63 & 9/10 a plus.
- Certified Financial Crime Specialist. CFE, and/or ACAMS Certification a plus.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
