Customer Care Representative
The Opportunity:
Provide front-line customer service and support to employees and vendors on non-IT related issues. Apply basic principles, theories, and concepts and limited industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision. Due to the nature of work performed within this facility, U.S. citizenship is required.
You Have:
2+ years of experience in customer service
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners and the business sectors to improve delivery
HS diploma or GED
Nice If You Have:
Experience working in a Help Desk or Contact Center environment
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of excellent listening skills
Possession of excellent research and problem-solving skills
Bachelor's degree
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
