Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Writer- Digital Content
What does a successful Technical Writer (Digital Content) do at Fiserv?
We create and maintain clear, high‑quality technical publications and instructional content that support Vision Next product users and developers. Working closely with product managers, engineers, QA, and support, we shape a consistent content strategy and produce release notes, user guides, online help, procedures, technical reference manuals, API developer references, and learning solutions that improve developer and user experience, accelerate adoption, and reduce support effort.
What you will do:
- Translate complex technical information into client‑facing documentation and developer references (digital release notes, user guides, online help, procedures, API docs) and validate accuracy with product and engineering teams.
- Design and develop engaging instructional materials and learning solutions (eLearning, instructor‑led, blended) using instructional design principles and adult learning theory.
- Develop and maintain API documentation and developer examples, including code samples and usage guidance that enable a high‑quality developer experience.
- Author and publish content using enterprise authoring and publication tools, apply single‑source/DITA/XML practices, manage source content in version control, and use generative AI as a copilot where appropriate.
- Work within Agile delivery teams to prioritize documentation tasks, integrate content work into release cycles, evaluate training effectiveness through metrics and feedback, and iterate content accordingly.
What you will need to have:
- 4–6 years as a Technical Writer or Information Developer producing product documentation and API references, including at least 3 years specifically authoring API/developer reference materials.
- Authoring/publication tool proficiency: MadCap Flare (v11+) ≥3 years, Adobe FrameMaker (v11+) ≥3 years, Microsoft Office 365 & Adobe Acrobat ≥4 years; plus ≥2 years’ familiarity with CMS, JIRA, and Confluence.
- Structured content and web skills: DITA/XML single‑source publishing ≥2 years, HTML & CSS ≥2 years, and ≥2 years using version control to manage source content and developer‑facing code examples.
- Education and learning/AI: Bachelor’s degree (or equivalent) in Technical Communication, English, Computer Science, or related field; eLearning Development tools (Articulate/Captivate) ≥2 years; Agile/sprint integration experience ≥2 years; generative AI tools used as copilot ≥1 year.
What would be nice to have:
- Digital content publishing and lifecycle management experience ≥2 years.
- Experience with Content Management Systems for digital publishing workflows ≥2 years.
- Experience designing content taxonomy or automation for publishing pipelines ≥1 year.
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fiserv offers a comprehensive benefits package.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
