Date Posted:
2026-02-05Country:
United States of AmericaLocation:
US-IA-CEDAR RAPIDS-121 ~ 350 Collins Rd NE ~ BLDG 121Position Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredWe are seeking a highly motivated, results-driven Rental Exchange Supervisor to lead and coach the off-shift Rental Exchange response team. This is a hands-on, working manager role, with the expectation that the manager will actively support order intake, case management, and issue resolution alongside the team while providing leadership coverage. In this role, you will be responsible for meeting response time and service level metrics, ensuring adequate staffing and coverage during off-shift hours, and serving as a subject matter expert for issue resolution, root cause analysis, and corrective action planning within the aftermarket support environment. You will act as the primary escalation point during your shift and ensure continuity of operations, decision-making, and customer support outside of standard business hours. You will manage and coach a team of professionals while also providing direct operational support, including processing orders, addressing customer inquiries, and resolving time-sensitive issues. Additionally, you will lead employee engagement, safety, quality, and continuous improvement efforts, while partnering closely with day-shift leadership to ensure alignment, communication, and handoffs across shifts. This role also includes ownership of targeted improvement initiatives and projects critical to response performance, customer satisfaction, and operational stability.
This is a 2nd shift position (Monday-Friday, 4:00 PM-1:00 AM) and will require on call support as needed.
What You Will Do
-
Actively process and support Rental Exchange orders during assigned shift.
-
Lead, coach, and support off-shift team members to meet response time and SLA targets.
-
Serve as primary escalation point for customer, system, and operational issues.
-
Manage shift scheduling, coverage, and workload balancing.
-
Drive root cause analysis and corrective actions for service delays or failures.
-
Ensure consistent execution of processes, compliance, and quality standards.
-
Communicate effectively with day-shift leadership to ensure smooth handoffs and alignment.
-
Support continuous improvement initiatives and performance reporting.
-
Interface with customers (internal and external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.
-
Delegate effectively to develop personnel and effectively balance the workload.
-
Address employee issues/concerns and motivate the workforce to achieve department goals.
Qualfications You Must Have
-
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
-
Experience with MRP/ ERP systems (SAP preferred).
-
Prior experience managing direct reports.
Qualifications We Prefer
-
Experience supporting 24/7 or off-shift operations preferred.
-
Familiarity with order processing, case management, or aftermarket support environments (Salesforce, SAP, or similar systems preferred).
-
Clear, concise, and effective communicator, with the ability to translate complex or time-sensitive issues into actionable direction during off-shift operations.
-
Demonstrated experience working with and influencing all levels of management, including providing effective handoffs and escalation summaries to day-shift leadership.
-
Proven track record in team leadership roles, with the ability to coach, motivate, and hold teams accountable in a fast-paced operational environment.
-
Highly self-directed, quick learner, and results-driven, with the ability to operate independently and make sound decisions with limited on-site support.
-
Experience in a working manager or player-coach role, balancing direct operational execution with people leadership responsibilities.
-
Strong problem-solving and critical-thinking skills, particularly in identifying root causes and implementing corrective actions during live operations.
-
Comfort operating in ambiguity and managing real-time priorities, including customer escalations and workload balancing.
Role Type
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
What We Offer
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more! Learn More and Apply Now!
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:*
Click on this link to read the Policy and Terms
