The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.
Job Summary
Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.
The Director of Retail Operations will oversee all aspects of retail operations within Xfinity Mobile Arena as well as off-site operations that align with team/partner initiatives.
Job Description
Core Responsibilities:
• Oversee all retail operations for games, concerts, and events, including hiring & managing staff, inventory strategy, merchandise sales, visual merchandising, and financial performance.
• Develop and maintain operational policies and procedures to ensure efficient and effective operations.
• Hire, train, and develop staff to ensure high levels of customer service and operational efficiency.
• Develop and implement strategies to improve the overall customer experience and increase revenue.
• Manage the budget and financial performance of the retail operation, including setting sales targets, forecasting labor and expenses, and analyzing financial data.
• Ensure compliance with all legal and regulatory requirements, including safety and security regulations as well as union guidelines.
• Collaborate with other departments (Marketing, Communications, Operations, etc.) to ensure seamless operations and first-in-class customer experience.
• Lead the replenishment and refreshing of retail spaces by aligning front and back of house operations and requests to keep the desired flow of product and sales.
• Coordinate mark down/liquidation of product in accordance with desired product lifespan thresholds.
Knowledge, Skills, and Abilities:
- Ability to work under pressure and within tight deadlines with multiple priorities.
- Ability to work nights, weekends, and holidays.
- Excellent written and verbal communication skills.
- Strong interpersonal skills – ability to collaborate well with others and promote a team atmosphere.
- Write precise, well-organized emails, letters, and proposals while consistently displaying accuracy and attention to detail.
- Strong computer skills, specifically with Microsoft Office, retail point-of-sale, mobile devices and RFID technology.
- Proficient in E-Commerce operations and a focus on increasing the presence and results of website operations.
- Business acumen that includes general operational processes and planning.
- Ability to enhance innovation and new ideas with all team members, encouraging new strategies and processes by empowering the team to never settle for past results/practices.
- Highly organized and able to handle multiple projects and deadlines.
- Past experience overseeing a union staff and working within union guidelines for scheduling and staffing.
- Strong attention to detail – specifically related to inventory integrity and monitoring flow of product from receiving, storage, transfer and selling within the store space.
Work Experience Requirements (Essential Requirements):
- 5+ years of experience in a Sports Venue Retail Environment
- Vast knowledge of the sports and entertainment industry – Including market trends, past success and future projections
- Prior leadership experience, overseeing a management team and hourly staff.
- Working knowledge of purchase order creation, using open-to-buy tracking, past sales performance and planning floor selling space.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Retail Store Management; Retail Store Operations; Hiring
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
