Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We’re Looking For
The Los Angeles Region Customer First Department is seeking a passionate and highly motivated Customer First Administrator. In this role, you will support customer relations, customer retention, and vehicle buyback processes by applying Toyota policies, procedures, and philosophies across both sales and service operations. Your work will help maximize customer satisfaction and loyalty among Toyota customers and dealers.
What you’ll be doing
Customer Case Management
Process Lemon Law cases, including California Lemon Law and attorney‑represented cases
Request and review repair orders and sales documents from dealerships
Input and maintain repair history in Toyota’s Guest Experience Platform (GEP)
Analyze repair history and case details to determine repurchase eligibility
Distribute customer cases to appropriate regional personnel
Buyback & Resolution Operations
Coordinate mandatory and voluntary buyback repairs and vehicle pickups with Field Technical Specialists (FTS)
Process repurchase and replacement transactions
Prepare documentation for TMNA Legal and Dispute Resolution teams
Support legal case preparation and documentation needs
Regulatory & External Case Support
Cross‑Functional Collaboration
Partner with District Managers, District Service & Parts Managers, and FTS teams to support case resolution and customer satisfaction
Support the Toyota LA Region with ad hoc requests as business needs arise
What you bring
College degree or equivalent professional work experience
Knowledge of Dispute Resolution policies and procedures
Proficiency with Microsoft Word and Excel
Understanding of California Lemon Law
Strong communication, organizational, and time‑management skills.
Added bonus if you have
Working knowledge of Toyota’s GEP (Guest Experience Platform)
Knowledge of Toyota’s DR (Dispute Resolution) policies and procedures
Fluent in Spanish (written & spoken)
Legal Experience
What We’ll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
The annual base salary range for this position is $59,700.00 - $97,000.00.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
