JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Helpdesk Executive
What this job involves:
As a Helpdesk Executive at JLL, you'll be the vital connection between our clients and the comprehensive facilities management services that keep their workplaces operating at peak performance. This role places you at the heart of our service delivery, where you'll coordinate maintenance requests, manage vendor relationships, and ensure seamless facility operations across our portfolio. At JLL, we are collectively shaping a brighter way for our clients, and you'll play a crucial part in this mission by delivering exceptional customer service and maintaining the high standards our clients expect. You'll work closely with building engineers, maintenance teams, and external contractors to resolve issues promptly while maintaining detailed records and communications. Your role supports the smooth functioning of commercial properties, helping create environments where businesses can thrive and employees can be productive.
What your day-to-day will look like:
Receive and process facility-related service requests from tenants, building management, and clients through various communication channels
Coordinate maintenance activities including HVAC, plumbing, electrical, and general building repairs with internal teams and external vendors
Monitor and track work orders from initiation to completion, ensuring timely resolution and quality service delivery
Maintain accurate records of all service requests, vendor communications, and resolution outcomes in facility management systems
Communicate proactively with clients and tenants regarding service status updates, scheduled maintenance, and building announcements
Support emergency response procedures and coordinate urgent repairs to minimize disruption to building operations
Assist with vendor management activities including scheduling, performance monitoring, and invoice verification
Collaborate with property management teams to ensure compliance with building policies and safety regulations
Generate reports on service metrics, response times, and client satisfaction to support continuous improvement initiatives
Required qualifications:
High school diploma or equivalent; associate degree in facilities management, business administration, or related field preferred
1-2 years of experience in customer service, facilities management, or property management environment
Strong communication skills with ability to interact professionally with clients, tenants, and vendors
Proficiency in Microsoft Office Suite and ability to learn facility management software systems
Excellent organizational skills and attention to detail for managing multiple service requests simultaneously
Problem-solving abilities and capacity to remain calm under pressure during emergency situations
Understanding of basic building systems including HVAC, electrical, and plumbing concepts
Flexibility to work varied schedules including potential evening or weekend coverage as needed
Preferred qualifications:
Bachelor's degree in facilities management, business administration, or related field
Previous experience in commercial real estate, property management, or facilities services
Familiarity with computerized maintenance management systems (CMMS) and work order platforms
Knowledge of building codes, safety regulations, and compliance requirements
Experience working with multiple vendors and coordinating service delivery across various trades
Professional certification in facilities management or related field such as FMP or CFM
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
48
Job Tags:
Hiring, Transition Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
