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Develop and deliver service delivery and executive support models for CDS Collaboration Spaces.
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Collaborate with service providers, Enterprise Services partners, and other external stakeholders to develop new capabilities and sustain existing services. Incorporate CDS capabilities with complimentary enterprise services, including secure space standards and unclassified digital services.
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Troubleshoot and resolve complex operational, logistical, and technical challenges, integrating operational processes, technologies, and stakeholder groups within and outside of RTX.
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Collaborate with Cybersecurity teams to ensure compliance with security requirements.
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Provide proactive, high-touch customer service, anticipating executive needs and ensuring timely resolution of issues.
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Deliver white-glove IT support for executive devices, collaboration tools, and video conferencing systems.
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Maintain visualizations, reporting, and analysis of service management data.
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Work with Cybersecurity professionals to maintain security requirements and provide documentation and training on advanced IT processes and procedures and other tasks as assigned.
Expectations of the Role:
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Develop operating models and technical solutions for reservable secure collaboration spaces.
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Support service delivery stakeholders within enterprise and business unit teams in accessing and fulfilling their support responsibilities.
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Administer executive level devices, collaboration tools and video conferencing systems to ensure they are available and fit for purpose.
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Develop and maintain training to support service platform use.
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Travel Requirements: As needed, up to 25%
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Location/Role Type: Hybrid work with in-person support; availability for occasional after-hours and on-call support.
Qualifications You Must Have
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Requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
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Proficiency in network administration (WAN/LAN, Cisco), system troubleshooting, and cybersecurity tools/frameworks (e.g., RMF, NIST).
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Customer service, communication, and organizational skills.
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Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
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Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification and an Operating System Certification
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Previous Information System Security Officer (ISSO) experience
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Strong written and verbal communication skills
Learn More & Apply Now
Work Location: Hybrid - Tewksbury MA, East Hartford CT, Arlington VA
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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