We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
A Brief Overview
Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables.
What you will do
- Coordinates processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals.
- Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR.
- Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
- Evaluates operating results with established objectives and recommends performance improvement opportunities.
- Controls payroll costs through analyzing allocation of resources and staffing needs.
- Generates and maintains communication throughout the organization.
- Conducts performance appraisals to provide employees with timely and constructive feedback.
- Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
For this role you will need Minimum Requirements
- Working knowledge of execution and delivery (planning, delivering, and supporting) skills
- Working knowledge of business intelligence
- Working knowledge of problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
Job Description
Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
