The
Field Application Engineer – Vehicle Fire Suppression Systems is a technical expert responsible for driving high-quality installation practices through field-based training, support, and continuous improvement initiatives. This role works directly with external partners, installers, and service networks to improve product implementation, ensure compliance with standards, and enhance the overall customer experience.
This position requires deep technical knowledge, strong communication skills, and the ability to influence without direct authority. The Field Application Engineer plays a critical role in supporting new product introductions, identifying field performance issues, and serving as a liaison between field teams and internal stakeholders.
Key Responsibilities
- Deliver field training to external partners to improve fire suppression system installation quality and consistency.
- Strengthen partner technical capability by enhancing the field knowledge base.
- Evaluate partner installation activities; identify gaps and escalate issues as needed.
- Support implementation of product changes, process updates, and new product launches to ensure field service readiness.
- Identify trends related to product reliability, installation success, and customer satisfaction.
- Recommend and communicate innovative solutions for product and procedural improvements.
- Maintain deep, up-to-date expertise on vehicle fire suppression products and applications.
- Promote a positive, supportive, and collaborative field environment.
- Participate in governance activities, including developing metrics, adhering to standards, and ensuring alignment with program objectives.
- Ensure compliance with internal standards, industry regulations, and organizational vision.
- Track progress on open tasks and follow up with team members to drive completion.
- Provide onsite technical support during installations, audits, and service activities (50–75% travel required).
Qualifications
Education
- Bachelor’s degree in engineering, Technology, or a related field preferred.
- Equivalent technical experience will be considered.
Experience
- Minimum 10 years of relevant industry experience (fire suppression, heavy equipment, field service, engineering, or related technical fields).
Desired Skills & Competencies
Technical & Analytical
- Strong technical expertise and in-depth product knowledge
- Field troubleshooting and installation evaluation
- Business data collection and analysis
- Problem-solving and risk management
- Continuous improvement mindset
Training & Customer-Facing
- Customer-focused mindset
- Strong presentation and facilitation skills
- Ability to communicate technical information clearly
- Experience training external partners or end users
Project & Process Management
- Project management
- Process management and governance
- Planning and prioritization
- Effective coordination and follow-through
- Managing work through systems and tools (CRM, reporting platforms)
HIRING SALARY RANGE: $100,000 – 150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
