Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
- As an Attractions Assistant Manager, in partnership with the Attractions manager, you will be responsible for the growth and development of salaried Supervisor and lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.
Job Summary:
- Responsible for growth and development of salaried Supervisor and leads
- Establish positive culture for new Attraction
- Focus on establishing and maintaining focus on safety and positive internal and external guest service
- Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting manager with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
- Helps ensure artistic and thematic integrity of attraction.
- Assists Manager and Talent Acquisition team for assurance most qualified team member candidates are hired/trained
- Supports the scheduling department in reviewing the team member schedules weekly
- Ensures department understands and follows all company policies and procedures.
- Crisis management including Guests’ and Team Members Medical/Emergency situations
- Investigates incidents including Team Member/Guests’ complaints
- Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
- Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000-80,000
Qualifications
- Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.
- Must be available to work on weekends, holidays and nights as required.
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel.
Desired Characteristics:
- Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
- Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.
- Proven ability to anticipate needs and initiate action
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Strong guest service experience with conflict resolution.
- Theme Park experience highly preferred.
- Strong interpersonal and organizational skills
- Able to prioritize work-load and have the ability to multi-task in a fast paced work environment
- Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time.
- Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
