Date Posted:
2026-02-18Country:
United States of AmericaLocation:
US-MN-BURNSVILLE-WEST ~ 14300 Judicial Rd ~ WEST BLDGPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62*Security Clearance Type:
None/Not RequiredSecurity Clearance Status: *
Not RequiredResponsibilities of the Customer Account Manager include implementing and enforcing sales order (SO), purchase order and contract management standards and operating controls, monitoring day to day SO, contract activities, and implementing new concepts and techniques in compliance with customer needs and business unit objectives. Significant customer and operations interface for execution of repair contracts and overall repair business.
What You Will Do
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Administer customer request for quotes, purchase orders/repair orders, for both contractual or price listed items.
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Respond to requests for quotes
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Perform contract review of all purchase orders: Repair, Certification, Terms and conditions, pricing, Quality Clauses Warranty Adjudication
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SAP order entry: Coordinate proper SAP set-ups for customers: Sold-to/Bill-to/Ship-to/Freight Forwarders/Contact Partners, Pricing, Route and carrier info, Material cross references. And Address customer requests internally
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Respond to Order status
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Archiving customer PO and contract file
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Coordinate with ITC for import/export of repairs
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Ability to determine legitimacy of customer claims
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Support customer reporting requirements per contract (i.e, OTIF/OTD metrics, etc.)
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Management of customer contract performance and achievement of the operating plan relating to daily shipments and Account Receivables.
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Establishing and maintaining appropriate purchase order and contract management standards, controls and reporting methods.
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Maintaining Customer Satisfaction and providing value to the business.
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Demonstrated expertise in Customer Relationship Management
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Provide assertive contract management for customers and programs.
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Minimize assumption of business and contract risk; communicate risk issues to appropriate management levels and develop contingency plans as necessary.
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Identify and support Customer Support Administrators with delivery and quality issues within the organization and at the customer.
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Support resolution of conflicts and assure compliance with contract requirements.
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Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR).
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Perform functions in Microsoft Office Suite Series.
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Other Duties as requested internally and by external customers.
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Comfortable with desk-style work, as majority of the duties in this role will be done at a computer.
Qualifications You Must Have
- Typically requires a bachelor’s degree and less than 2 years prior relevant experience.
Qualifications We Prefer
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SAP/Microsoft Suite experience.
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Contract management experience.
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Previous experience in a customer-facing role.
ROLE TYPE:
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
WHAT WE OFFER:
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more! Learn More and Apply Now!
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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