Retail Sales Representatives are responsible for providing superior customer service to all Metro by T-Mobile customers, in an effort to achieve store and sales objectives. Our prepaid retail sales representatives are directly responsible for assisting new and existing customers through an ideal customer experience.
- Greet all customers in a professional, friendly, and timely manner; including answering phones.
- Respond to customer inquiries and process customer requests, including but not limited to the following: name, address, rate changes; update customer account after every transaction, suspensions, disconnects, and taking payments; resolving problems related to equipment, billing, and service.
- Achieve or surpass individual sales targets for products and services which would include New Customer sales, Upgrades, Accessories, and Features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs all while promoting our brand both inside and outside the store/retail location.
- Responsible for opening, closing and operating the retail facility; including, but not limited to, cash handling and deposits as governed by operations control standards.
- Complete accurate paperwork and transactions according to company policies and procedures.
- Support and conduct all functions within a retail store by complying with policies and procedures. These areas include: inventory counts, store appearance maintenance, and individual work area according to the retail store standards.
- Participate in all required Metro by T-Mobile training programs and meetings.
- Support all functions within a retail store by complying with company standards.
- Assist in other tasks, duties, or projects as assigned by management.
Qualifications:
- Bilingual (Spanish) candidates are strongly preferred.
- Strong written and interpersonal communication skills are required.
- Flexibility to work evenings, weekends and holidays is required.
- Retail Sales experience is preferred.
- Customer-facing experience preferred.
- Cellular industry experience preferred.
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- wireles sales: 1 year (Required)
Language:
- Spanish (Preferred)
- English (Preferred)
Work Location: In person
