Manager, Compliance & Risk Management

Jones Lang LaSalle, Inc. • Full-time • USA-CLIENT Richmond VA-Capital One, United States of America • 2d ago

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Manager, Compliance and Risk – JLL

Location: Richmond, VA or Tysons, VA (hybrid)

What this job involves:

Join JLL's dynamic client account team as a Manager, Compliance and Risk, where you'll serve as the strategic guardian of operational excellence and regulatory adherence. This critical role positions you at the intersection of risk management, compliance oversight, and client relationship stewardship, directly contributing to JLL's reputation for delivering world-class real estate services. You'll design and implement comprehensive risk management frameworks while fostering a culture of ethical excellence and operational resilience. This is an exceptional opportunity to shape risk strategy, leverage cutting-edge AI technologies, and make a meaningful impact on a high-profile client account in the vibrant Richmond or Tysons markets.

What your day-to-day will look like:

Design and implement strategic risk management programs including risk registers, internal audit initiatives, and compliance monitoring systems to proactively identify and mitigate operational, financial, and reputational risks across the client account
Conduct comprehensive risk assessments and gap analyses of Master Services Agreement obligations, developing actionable recommendations to enhance processes, controls, and operational efficiency while ensuring alignment with client requirements and JLL standards
Lead internal and external audit coordination efforts, preparing detailed audit reports, managing evidence requests, and presenting findings to senior leadership while maintaining up-to-date knowledge of industry audit methodologies and tools
Collaborate closely with account operations teams to understand key processes and regulatory requirements, designing strategic audit plans that effectively test controls and monitor identified risk areas
Leverage artificial intelligence tools and emerging technologies to streamline compliance monitoring, enhance risk detection capabilities, and optimize audit processes for improved operational efficiency
Serve as primary liaison for incident management processes, ensuring prompt escalation of high-severity issues to clients and account leadership while developing comprehensive lessons-learned communications for stakeholders
Deliver regular risk communications and training to account teams through staff meetings, town halls, and leadership presentations, promoting awareness of information security best practices, ethical standards, and risk identification protocols

Required Qualifications:

Bachelor's degree in Accounting, Business, Finance, or related field with demonstrated academic excellence in risk management or compliance-related coursework
Five to seven years of progressive experience in risk management, internal audit, or external audit roles with proven track record of designing and implementing risk frameworks in complex organizational environments
Advanced proficiency in Microsoft Excel including pivot tables, complex formulas, data analysis, and report generation capabilities, with ability to manipulate large datasets and create executive-level dashboards
Exceptional communication and presentation skills with demonstrated ability to engage effectively with C-suite executives, field personnel, and external stakeholders across diverse organizational levels
Strong analytical and problem-solving capabilities with experience in process improvement, control testing, and risk assessment methodologies in professional services or related industries
Commercial real estate industry experience with understanding of property management operations, regulatory requirements, and client service delivery models
Willingness and ability to travel as required to support account operations and client engagement activities

Preferred Qualifications:

Professional certifications such as Certified Internal Auditor (CIA), Certified Risk Management Professional (CRMP), or Certified Compliance and Ethics Professional (CCEP)
Experience with artificial intelligence tools and technologies in audit, compliance, or risk management applications with understanding of emerging digital transformation trends
Advanced knowledge of contract management, Master Services Agreement analysis, and change control processes in complex client service environments
Background in legal services coordination, insurance claim management, or litigation support activities related to commercial real estate operations
Familiarity with JLL's Code of Ethics, corporate governance frameworks, and enterprise risk management methodologies
Experience developing and delivering client-facing presentations, training materials, and risk communication strategies
Project management experience with ability to coordinate multiple audit initiatives, compliance programs, and cross-functional team activities simultaneously

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

100,000.00 – 120,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC, Columbus, OH, Pittsburgh, PA, Richmond, VA, Tysons, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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