Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Hardware Supply Chain Project Manager
What does a successful Hardware Supply Chain Project Manager do?
You will join a global team at Fiserv focused on expanding hardware distribution into new markets, delivering secure and reliable devices and accessories that support our payments and commerce solutions. The team manages end-to-end hardware lifecycle activities—from supplier onboarding and manufacturing coordination to local logistics and field quality—to ensure successful market launches and sustained operations.
What you will do:
- Lead supply chain planning for devices and accessories in target markets to maintain inventory availability and support market launches.
- Coordinate with factories, contract manufacturers, and suppliers to manage New Product Introduction (NPI) timelines, component sourcing, and production readiness.
- Manage third-party logistics providers and freight forwarders to ensure on-time delivery, customs clearance, and warehouse inbound operations.
- Analyze field quality cases and warranty data, drive root cause analysis and corrective actions with manufacturing and service partners.
- Develop forecasting, S&OP inputs, and inventory optimization strategies to balance service levels and working capital.
- Implement cost reduction initiatives across logistics, repair, and fulfilment processes.
- Rapidly troubleshoot and resolve operational incidents (e.g., delivery delays, forwarder incidents, supply disruptions) and communicate mitigation plans to stakeholders.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
- 6+ years in hardware supply chain, NPI, and supplier/manufacturing coordination.
- 5+ years in international logistics, 3PL/forwarder management, customs, and freight operations.
- 5+ years in demand forecasting, inventory planning, and S&OP (Kinaxis, Blue Yonder, Anaplan).
- 4+ years in reverse logistics, RMA, repair operations, and warranty management.
- 4+ years with quality systems, root cause analysis, CAPA; familiar with ISO 9001 and Lean Six Sigma.
- 4+ years with ERP/SCM platforms (SAP ECC/S4HANA, Oracle SCM) and data analysis tools (SQL, Excel (Power Query), Power BI, Tableau).
- Experience supporting local regulatory and market requirements in supply chain environments
- Proficient in Japanese language, both spoken and written.
What would be great to have:
- APICS (CPIM/CSCP), PMP, or Lean Six Sigma Green Belt certification.
- Experience launching payment terminals or POS hardware in Japan/APAC.
- Skilled in negotiating contracts with logistics and repair partners.
- Strong cross-functional stakeholder management.
- Experience with cost-to-serve analysis and inventory reduction programs.
#LI-DC
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
