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Drive the design, implementation, and ongoing management of service delivery and support models for CDS Data Connectivity and Collaboration Services, ensuring secure, reliable, and scalable operations.
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Partner with service providers, Enterprise Services teams, Cybersecurity professionals, and other stakeholders to develop new capabilities, sustain existing services, and align CDS capabilities with complementary enterprise services.
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Lead efforts to resolve complex operational, logistical, and technical challenges, ensuring seamless integration of processes, technologies, and stakeholder groups within and outside of RTX.
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Collaborate with Cybersecurity teams to ensure compliance with security requirements, maintain security documentation, and provide training on advanced IT processes.
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Maintain visualizations, reporting, and analysis of service management data to support decision-making and service improvements.
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Identify opportunities to enhance systems and processes, leveraging emerging technologies and industry best practices to improve efficiencies and outcomes.
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Develop reusable processes and frameworks for onboarding new third-party partners and integrating their systems with internal platforms.
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Develop and maintain training materials to enable effective use of the service platform and support service delivery stakeholders in fulfilling their responsibilities.
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Travel Requirements: As needed, up to 25%
Qualifications You Must Have:
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Bachelor’s degree or equivalent experience in IT, Computer Science, Security, or Project Management.
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Typically requires a University Degree or equivalent experience and a minimum 10 years of experience, or an Advanced Degree and a minimum 7 years experience.
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Knowledge of data transfer principles for classified information systems.
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Ability to translate business and product requirements into actionable technical strategies.
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Experience working closely with non-technical stakeholders, such as partnership managers and product leaders.
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Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
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Strong customer service, communication, and organizational skills.
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Familiarity with data privacy regulations (e.g., GDPR, CCPA) and cybersecurity best practices.
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Strong understanding of project management methodologies (e.g., Agile, Scrum, or Waterfall) and/or PMP Certification.
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Experience working in regulated industries (e.g., aerospace, defense).
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Proficiency in developing roadmaps, timelines, and metrics to track progress, measure success, and communicate value to stakeholders.
What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: Hybrid - Tewksbury MA, Richardson TX, or Tucson AZ
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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