Overview
To lead and manage the two-pronged Product Management team within the Membership & Deposit Products Division. Partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Supervise, support, guide, and lead a product management team that defines what the product features should be and explains why they are needed for both Cloud Core and current state products. Serve as a liaison between key senior business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
- Drive development and retention for a high performing team of product managers and their direct leaders, ensuring roles and career trajectories are well-defined and evolve as the organization transitions
- Responsible for defining and supporting a large variety of product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needswith minimal oversight
- Empower team members by giving clear areas of ownership that align with product and portfolio objectives and business outcomes
- Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to provide a second line management review of analyses that identify needs, problems, and solutions
- Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
- Advise team members on how to collaborate with business and technology stakeholders and partners to communicate vision, direction, and strategic objectives
- Removing roadblocks for team members on their projects and initiatives
- Effectively communicate with staff, senior management, internal technology teams, and vendors/system providers regarding system implementations, enhancements, process redesign, and technology programs
- Assist team members in broad thinking, including ensuring new designs, changes, or enhancements to systems meet user requirement needs and ensure adherence to industry, regulatory, department, and enterprise standards
- Manage and continuously improve business relationships, demand/resource planning, and prioritization of resources and initiatives
- Enables complex decision making for senior leaders around product features through clear and concise communication
- Leads team by acting as a thought leader, driving competitive intelligence, analyzing customer insights / data, and building team consensus
- Evaluate the effectiveness of regulatory and industry practices, products, technologies, and vendor offerings
- Provide business knowledge in current and emerging technologies, trends, and practices
- Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
- Perform supervisory/managerial responsibilities
- Perform other duties as assigned
Qualifications
- Bachelor’s degree in Finance, Accounting, Computer Science, Information Technology, or related field
- Experience in managing product vision, backlog, and road mapping to build and launch technology and process redesign
- Experience in Risk, and/or Auditing acumen, approaches, and risk mitigation
- Significant experience working on multiple priorities and driving solutions in a fast-paced working environment
- Experience in researching, compiling, and documenting data, business processes, and workflow
- Experience in applications and system/user performance testing
- Experience managing cross-functional, multi-dimensional teams and projects of high complexity
- Expertise in being a quick learner with an analytical and flexible thinking style
- Experience in leading, training, guiding, and mentoring others
- Advanced comfortability with big, undefined problems and the capability to break down problems to find solutions
- A significantly strong data sense, combined with analytical skills to help make informed recommendations
- Demonstrated skill in having a curiosity for learning how technical process flows work
- Extensive product leadership experience, with a proven track record of successfully launching or managing products or platforms5+ years of experience in product management or related roles
Desired Qualifications
- Knowledge of the financial services environment and Navy Federal's operations, policies, and proceduresMaster’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
