The Computer Support Technician provides essential support to a distributed PC/networking environment, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
Essential Responsibilities:
- Support responsibilities include software installation and configurations. The technician performs technical, operational, and training support to users of personal computers, either via telephone or on-site for PC desktop hardware and software packages.
- Duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, and load shrink-wrap programs and other application software.
- The incumbent troubleshoots computer problems, conducts hardware and software diagnostics, coordinates necessary repairs, resolves computer system issues—which includes coordinating between users and components of a local area network—and participates in the evaluation of system configuration and software.
- Manage unit software (conduct inventories, remove unauthorized software).
- Configure workstations, printer servers, software, and operating systems.
- Process systems requirements (coordinate and validate user requirements).
- Perform Functional Area Records Management (prepare, review, and maintain file plans; provide interim e-record procedures).
- Carry out other assigned duties.
- Utilize asset management systems and tracking technologies to manage and monitor assets.
- Monitor, evaluate, and report on the status of IT assets to ensure compliance with Air Force and DoD policies and regulations.
- Maintain baseline configurations of all IT assets managed.
- Document device information, including manufacturer, model, serial number, cost, lifecycle, software/firmware versions, location, and issuance data.
- Provide client-level support for IT tasks, including hardware and software configurations, initial diagnostics, and repair coordination.
- Liaise with suppliers and work with customers at various management levels to resolve asset-related problems and determine priorities.
- Follow official guidance, specifically Air Force Manual (AFMAN) 17-1203, IT Asset Management, that outlines responsibilities for supporting and maintaining accountability of all Air Force IT hardware and software assets. This manual covers lifecycle management and technical refresh activities to maintain accurate data within the configuration management database (CMDB).
Minimum Requirements:
- A minimum of a High School Diploma or GED is required.
- Must be able to obtain and maintain a secret security clearance. Note: US Citizenship is required to obtain the clearance.
- CompTIA Security+ required.
- Hands-on hardware and software troubleshooting experience.
- Experience working in a team-oriented, collaborative environment.
Preferred Qualifications:
- Possess excellent technical knowledge of PCs, wireless laptops, servers, and related hardware.
- Two-years degree in Information Technology (IT) or four years preferred.
- Microsoft 365 Certified Modern Desktop Administrator Associate certification highly preferred.
- Ten years of experience in a computer-related field is preferred.
- Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 2019, Office 365, and McAfee/Symantec antivirus.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Capable of reading and understanding technical manuals, procedural documentation, and OEM guides.
- Possess analytical and problem-solving abilities, with attention to detail.
- Strong written and oral communication skills.
- Strong customer service orientation.
Physical Requirements/Working Environment:
- Normal office environment.
- May be assigned to a first, second, or third shift work schedule.
- Ability to stand and walk 20% of the work shift to assist employees across the main campus.
- Capable of lifting standard computer equipment up to 50 lbs.
Compensation & Benefits:
- HIRING HOURLY RANGE: $40.31
- This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: www.amentumcareers.com
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
