We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Works as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. Collaborate with technical and business resources to design and plan release cycles. Conduct and report on user experience performance and implement user experience improvements using a variety of UXD techniques. Work with product owners and technical resources to research, track and report on both business and technological trends. Participate in strategic and leadership planning activities.
Essential Duties:
Agile Business Analysis Planning & Execution
- Lead requirements elicitation sessions.
- Document user stories and acceptance criteria.
- Develop supporting documentation when applicable including state flow diagrams, data mapping, etc.
- Work independently and with Product Designers to develop user interface design.
- Work with technical and QA teams to size and validate user stories.
Usability Analysis and User Experience Design
- Research user needs by leveraging heuristic review, interviews, surveys and user observation.
- Develop customer journey maps that provide insight into the highest value areas of focus for customer experience.
- Collaborate with EKM team to develop high-level designs for upcoming solutions across multiple domain areas.
- Develop and conduct usability testing and analysis to evaluate the user interactions for current applications and future software designs.
- Define user interaction models, user task flows, and UI specifications for proposed solutions.
- Leverage and contribute to the RSM Design System framework to be used as the basis for UX/UI design.
- Develop wireframes and working prototypes for current and future software solutions that focus on providing an enjoyable user experience that are compatible with multiple common screen sizes.
- Collaborate with accessibility team to ensure accessibility standards are considered and included for all user interfaces.
Develop and maintain design guidelines and best practices for the RSM Intranet, a SharePoint-based application.
- To include the intranet style guide, management of the firm’s organizational asset libraries and the new SharePoint Brand Center.
- Stay up to date with the latest UX design trends, tools, and technologies, particularly those related to SharePoint and Microsoft 365.
- Leverage artificial intelligence (AI) and prepare for AI interactions with various tools and platforms.
- Provide training to knowledge managers as needed.
Center of Excellence Support & Process Improvement
- Ensure BA & UX Center of Excellence Standards are being followed.
- Promote agile adoption and understanding.
- Offer team insights and process improvement ideas to center of excellence leaders.
Other Duties as Assigned
MINIMUM QUALIFICATIONS:
EDUCATION
- Bachelor’s degree in related field or equivalent experience.
TECHNICAL SKILLS
- Proficient in MS Office products such as Word, Excel, PowerPoint and Visio
- Strong knowledge in MS SharePoint, MS Copilot, and Power Platform (Power Apps, Power Automate and Power Virtual Agents/Power BI)
- Ability to analyze and document backend system information such as data mapping and microservice components.
- Knowledge of defect tracking processes and tools (i.e., UAT)
SPECIAL REQUIREMENTS SPECIFIC TO JOB
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels
- Strong knowledge of basic and advanced business analysis techniques and strategies.
- Strong knowledge of product design and user experience design concepts.
- Strong knowledge of the Agile Framework with a focus in Scrum, Scaled Agile, and Kanban methodologies.
- Strong organizational and multi-tasking ability.
- Strong communication skills both written and spoken.
- Ability to prioritize across many projects and deadlines.
- Strong attention to detail, motivation, and initiative.
EXPERIENCE
- Minimum of 5 years of combined business analysis and UX experience working in a development environment
- Knowledge of product management concepts and how enterprise software products are positioned and developed.
- Experience working with 3rd party and vendor relationships.
- Experience with both structured and object-oriented analysis techniques.
- Proven experience in operational business process improvement.
- Knowledge of Six Sigma methodologies and other tools supporting fact-based decisions.
MANAGEMENT
- Experience leading a team of resources for the coordinated delivery of large or complex projects.
PREFERRED REQUIREMENTS
- Certified Business Analysis Professional (CBAP).
- Financial services or accounting industry experience.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $88,400 - $150,700
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
