Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Manager, Scenic Maintenance, is responsible for overseeing all aspects of elevated (high-reach) cleaning operations across the park to ensure continuous park excellence and show quality for our partners and guests. This role provides strategic leadership and operational oversight for the Scenic Maintenance team and serves as the primary liaison for all high-reach cleaning requests across our Operations, Rides, and Show Quality partners. Key responsibilities include managing the day-to-day execution of high-reach cleaning tasks performed by an internal team of union technicians, tracking the execution of work orders and routine maintenance, and ensuring timely completion of tasks while upholding park standards. The position also oversees all vendor and third-party high-reach cleaning work, acting as the main point of contact during on-site execution and providing final sign-off to guarantee quality, budget compliance and schedule adherence. Additionally, this role plays a critical part in developing a high-reach cleaning cycle program to establish a routine, forecastable schedule for internal execution. Responsibilities include union technician management, vendor relationship management, cost forecasting, expense tracking, contract optimization, and managing the expectations and delivery for our internal partners. The Manager, Scenic Maintenance, is accountable for creating a best-in-class team environment that exceeds client expectations for communication, responsiveness and quality of service within the Theme Park / Resort Industry.
Management of Union Technicians:
- Manages the daily operations of the specialty scenic maintenance team, overseeing routine and assigned tasks while ensuring union technicians complete all work safely, efficiently, and to quality standards.
- Provides direct oversight to team members during task execution and verifies that all work is completed to required quality standards.
- Ensures correct use of cleaning supplies, chemicals, and equipment. Has a strong understanding of safety regulations and the proper procedures to take when operating high-reach lift equipment.
- Supports training initiatives for all new and existing employees, ensuring the successful completion of annual safety and compliance training.
- Oversees union staff in accurately reporting time via Timekeeper, ensuring that any overtime or meal penalties are approved and properly reported.
- Finalizes weekly schedules and strategically plans coverage for tasks that must be completed during park closure periods, including night work, early mornings and potential weekend shifts.
- Ensure daily compliance with union contract regulations, oversee technicians to maintain efficient work practices, and provide consistent support to management and clients.
- Assists with management duties over adjacent show quality maintenance teams (paint, mill, sign shop, electric, construction, horticulture) and coordinates between internal teams as needed.
- Conducts internal investigations into employee incidents, participates in HR-led investigations when required, and fosters a positive supportive culture within the team.
Specialized Cleaning Program Management:
- Establishes a routine and trackable cleaning schedule for exterior facades, interior props and ride vehicles, while juggling varying priorities from park stakeholders. Tracks progress, adjusts the schedule, and manages client expectations.
- Supervises the daily implementation of both standard and specialized high-reach cleaning operations across the park, ensuring all tasks are performed correctly, safely, and efficiently.
- Inspects areas for cleanliness, responds to client requests, and sets clear expectations both to clients and technicians regarding the timing and execution of requested work.
- Confirms the timely and accurate closure of technician work orders, ensuring all documentation is completed properly.
- Coordinates with park partners to orchestrate areas are cleared for cleaning and that shared equipment is available as needed.
- Logs the frequency and cost of internal and external cleaning services, tracks internal budget spending, forecasts future expenditures based on park needs. Compiles this information into clear reports for senior leadership.
- Manages a consolidated budget for stock materials, maintains a strong understanding of material requirements, monitors current and future expense needs, and oversees inventory to support both routine and corrective maintenance operations.
- Collaborates with Operations, Rides and Show Quality teams to uphold park standards and maintain a visually outstanding environment across all areas
- Ensures any issues in quality and safety are resolved in a complete and timely manner.
- Champions innovation with process improvements and emerging technologies. Fosters a culture of continuous improvement to optimize operations, create efficiencies, and reduce costs.
Vendor Management:
- Serves as the primary liaison for third-party cleaning services, streamlining requests from multiple stakeholders. Ensure each stakeholder request is communicated clearly to the vendor, and the stakeholder has a strong understanding of when the requests will be completed.
- Directly manages all activities on assigned vendor work, ensuring the vendor gets the tasks done correctly and in compliance with park standards. Act as the final sign off when work is completed and main point of contact when work is being executed on site. Ensure that any issues or outstanding requests with the vendors are handled promptly and communicated to the stakeholders accordingly.
- Confirm the vendors and third park services stays on budget and receives proper and timely payment.
- Leads the pre-qualification and evaluation process for potential vendors. Coordinates with general contractors and third-party services to secure site access, verify insurance and fulfil all prerequisites for project execution.
- Forecasts and monitors third-party expenses throughout the year, analyzing cost trends to identify saving opportunities and optimize vendor strategy. Implement cost-control measures to reduce external spending and find opportunities to handle reoccurring services internally.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $115,000 (Bonus Eligible)
Qualifications
- Theme Park Operations knowledge and experience.
- Excellent organizational, verbal and written communication skills.
- Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player.
- Strong communication skills.
- Proven experience managing vendor relationships and supervising on-site crews.
- Strong time management skills.
- Ability to multi-task and be flexible is essential.
- Experience managing in a union environment.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
