Manhattan - New York - United States of America
About The Role
We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.
What You’ll Do
- Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
- Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
- Develop and implement elevated service standards modeled after luxury hospitality best practices.
- Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
- Partner with leadership and operational teams to continuously enhance the guest journey.
- Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
- Address escalations with grace and proactively identify opportunities to refine processes.
- Manage VIP guest experiences and support high-profile events, ensuring seamless execution
Who You Are
- A seasoned hospitality professional — ideally with experience as aFront Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
- A confident people leader who builds strong, motivated teams and leads by example.
- Exceptionally detail‑oriented, organized, and committed to flawless execution.
- Skilled in communication, emotional intelligence, and anticipating guest needs.
- Passionate about elevating service standards and cultivating a refined, guest‑centric culture.
What You Bring
- 5+ years of experience in hospitality, guest relations, or luxury service environments.
- Proven experience managing and developing teams.
- Strong problem‑solving skills and a proactive, guest‑first mindset.
- A polished, professional presence with strong interpersonal skills.
- Ability to manage fast‑paced front-of-house operations with poise and precision.
Why CBRE?
We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.
Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.
FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.
Forbes Named one of the best large employers in America and one of the World's Best Employers!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
NY Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum annual for this
Guest Relations Lead position is $75,000 and the maximum is $101,000. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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Service line: GWS Segment
