Menlo Park - California - United States of America
About This Role
The Meeting & Events Planner leads successful execution of events as the primary point of
contact for clients and primary communicator of event details to the meeting and events
operations team.
In this role, you will be responsible for guiding event clients through the full scope of the planning process, including furniture and equipment configurations, audio-visual requirements, food & beverage service, transportation, and other event attendee services.
The Meeting & Events Planner manages the master events calendar, confirms event requirements, and ensures operations stakeholders fully understand requirements through management of communication channels, briefing, and planning meetings.
This role is located at our client's site in Menlo Park, California. Up to 10% travel required.
Duties & Responsibilities
- Serve as primary point of contact for high profile and/or large engagements.
- Accountable to develop and communicate complex event plans to ensure flawless execution of meetings and events. Exercises sound judgement to ensure that events are delivered to exceed client expectations, while maintaining adherence to guidelines and processes and leveraging meeting industry best practices and experience.
- Manage complex master meeting and events calendar for medium to large sized event space.
- Communicates events schedules with all required partners and service providers. Responsible for all communications, planning meetings with event staff, and proactively planning logistics across the master calendar.
- Respond to event requests through the Internal Event Tool within the designated SLA, making sure that metrics are met.
- Responsible for pre-event planning, greeting event hosts upon arrival, introducing service delivery teams to client, answering questions, ensure understanding of details of event between host and service delivery team and post event reporting and reconciliation.
- This includes but is not limited to: problem-solving issues that arise, directing event set-up, communicating with staff, organizing vendors, supporting attendee/speaker requests, and communicating/collaborating with tear-down team.
- Manage each event as a project from planning through execution. Responsible for ensuring parties involved in supporting the event are asked for input at the right time in the event plan and receive all relevant communication. This includes creating and managing detailed event planning timelines, ensuring deadlines are met on time and with high quality, creatively troubleshoot issues, ensure effective handoff to service delivery team, monitoring the progress and schedule of events and tasks, communicating with stakeholders, management, and other relevant parties.
- Responsible for building and maintaining work relationships with internal and external clients in a timely and professional manner. Participates and/or leads planning calls, representing the site and ensuring all event aspects are in accordance with building safety and security regulations.
- Coordinate with internal partners as well as with outside vendors and event professionals to manage client expectations on time and with high quality. Creates and distributes banquet event orders to vendors and internal and external stakeholders defining event specifics including a timeline and floorplans for set-up, event flow, and event strike details.
- Key contact for the event in ensuring seamless event delivery by the Meeting & Events operations team. Check in with the team and client on the day of the event to ensure thorough communication; responsible for on-site logistics including managing vendors ensuring a certificate of insurance is on file, load in and set up is on time and in adherence to building/site policies and is a point of escalation should an issue arise.
- Capture post-event reporting and reconciliation and suggests recommendations for continuous improvement and cost/process efficiencies.
- Support and provide informal guidance to junior members of the team.
- May support with budget creation for events and accountable for budget adherence and related activities such as requesting and reviewing invoices in a timely manner.
- Perform other duties as assigned.
Qualifications
What You’ll Need:
Bachelor's Degree in Business, Marketing, Public Relations, Communications or related discipline from a 4-year college or university, and a minimum of 2 years of relevant experience and/or training; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Experience In Corporate Or Conference Center Management Preferred.
Certified Meeting Professional (CMP) preferred.
Ability to comprehend and interpret instructions, short correspondence, and customer requests and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This
Includes But Is Not Limited To
- Complete all required and assigned HSE training at a satisfactory level.
- Follow all activity policies and procedures, always including all HSE-related requirements.
- Participate in all HSE related programs & activities as required, including incidents
investigations, interviews, auditing and assessment, etc.
- Report any condition which you feel could result in an accident or injury and / or stop work if required
Why CBRE?
- We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.
- Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.
- FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.
- Forbes Named one of the best large employers in America and one of the World's Best Employers!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CA Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the
Meetings & Events Planner position is $80,000 and the maximum is $91,000. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more
Service line: GWS Segment
