Review and enrich the client remediation population Prepare KYC files highlighting cases that are breeching SLAs to present to our stakeholders and senior management Create and maintain regular communication channels with stakeholders to provide updates and gather feedback. Host weekly calls to highlight potential risks to the Business Control Units Provide guidance and oversight to the KYC Refresh team responsible for contacting external clients to obtain refreshed AML data and documents Troubleshoot cases and collaborate on solutions Interact with subject matter experts to develop FAQs and standard responses to common themed queries Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed Prioritize, track and consolidate escalations in an organized and concise manner Review cases before handover to Business Control Unit for assessment Stakeholder Management Serve as a key point of contact for internal stakeholders on regulatory matters, demonstrating professionalism, expertise, and a deep understanding of the DDR program Risk Management Proactively identify, assess, and prioritize potential risks across all phases of the DDR program Process Improvement and Analysis Analyze and optimize operational processes to assess areas for improvement and efficiency Focus on transformation and automation to improve efficiency Facilitate and support the planning and execution of comprehensive change management strategies to ensure seamless transitions and successful adoption of project rollouts. A minimum of 5-7 years' experience in KYC / AML A minimum of 7-10 years' industry experience College/University degree or equivalent with a business focus and relevant/proven experience Exceptional problem-solving skills: ability to independently assess and identify plans for resolution Exceptional quantitative and analytical skills A strong work ethic, with keen attention to detail, and a collaborative, team-oriented mindset Exceptional organizational skills: ability to multi-task and prioritize accordingly Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely High proficiency in Microsoft Excel (VLOOKUP, pivot tables) and PowerPoint Strong ability to manage and analyze large data sets Ability to manage multiple projects and competing priorities in a fast-paced, deadline-driven environment. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $82,000 and $133,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
