About this role:Wells Fargo is seeking an Analytics Director (Merchant Services)
Wells Fargo is seeking a Analytics Director to support the Merchant Services organization. This role is a senior leadership position responsible for
leading a team of analytics professionals and partnering closely with Merchant Services leadership to deliver data-driven insights that enable strategic decision-making.
The Manager of Analytics Consulting plays a critical role in Merchant Services' continued transformation and our commitment to help customers succeed financially by delivering on our vision and brand promise. This highly visible position reports to the Director of Merchant Services Analytics & Insights and collaborates extensively with senior leaders across Merchant Services to define analytics priorities, guide analytical strategy, and ensure high-quality execution.
The successful candidate will balance
people leadership, strategic thinking, and hands-on analytical oversight. This role goes beyond producing analysis and requires someone who can translate complex data into compelling stories, influence decision-makers at all levels, and ensure the team consistently separates signal from noise. Over time, this leader will establish their team as the
go-to analytics partner for one or more focus areas such as marketing, sales/sales enablement, product, pricing, strategy, operations, or servicing.
In this role, you will:- Lead, coach, and develop a team of analytics consultants, setting clear expectations, providing ongoing feedback, and supporting career growth
- Establish analytical standards and best practices to ensure consistency, accuracy, and impact across all deliverables
- Partner with senior business leaders to identify and prioritize analytics needs, translating business questions into a forward-looking analytics roadmap
- Oversee analyses that inform business cases for new products, pricing strategies, and targeted merchant segments
- Guide deep-dive analyses of key KPIs such as conversion, penetration, attrition, and merchant lifecycle performance
- Review and synthesize insights on merchant behavior trends (e.g., transaction volume, activation cycle times) and ensure findings are clearly communicated
- Ensure statistical rigor in analyses, including identification of meaningful differences in performance by industry, segment, or cohort
- Serve as a trusted advisor to leadership by framing insights in a way that drives decisions and action
- Support high-visibility data requests, including audits, regulatory reviews, and executive presentations
- Ensure team operations align with established procedures, compliance requirements, and risk management policies
- Drive adoption of new tools, technologies, and analytical methods to continuously elevate team capabilities
Required Qualifications:- 8+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
Desired Qualifications:- 8+ years of experience leading end-to-end analytical work, including framing problems, conducting analysis, synthesizing insights, and influencing leadership decisions
- Prior experience managing or leading analytics professionals, including coaching, mentoring, and performance management
- Strong analytical skills with a high attention to detail and data quality
- Demonstrated ability to interpret customer and operational data, identify themes, and translate insights into clear business recommendations
- Deep understanding of statistical and advanced analytics techniques, including hypothesis testing, regression analysis, and machine learning
Job Expectations:- This position offers a hybrid work schedule
- Ability to travel up to 10%
- This position is not eligible for Visa sponsorship
Posting Locations:- Charlotte, NC - 550 S. Tryon St.
- Wilmington, DE - 2200 Concord Pike
- Des Moines, IA - 800 S. Jordan Creek Parkway
- Concord, CA - 1755 Grant St.
- Chandler, AZ - 2700 Price Rd.
- Irving, TX - 401 Las Colinas Blvd.
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $305,000.00
Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:4 Mar 2026
* Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
