JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Manager - JLL
What this job involves - As an Operations Manager at JLL, you'll play a pivotal role in driving operational excellence across our facilities management portfolio. You'll be responsible for overseeing day-to-day operations, ensuring seamless service delivery, and leading teams that keep our clients' properties running at peak performance. This position requires someone who can balance strategic thinking with hands-on execution, managing vendor relationships, optimizing processes, and maintaining the highest standards of safety and compliance. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be at the forefront of delivering exceptional outcomes that reflect our commitment to innovation and operational excellence. You'll coordinate across multiple stakeholders, develop and manage budgets, and implement continuous improvement initiatives that drive measurable results.
What your day-to-day will look:
Proactively develop and manage client relationships, ensuring service level agreements and Key Performance Indicators are met or exceeded while delivering exceptional quality as reflected by client feedback
Manage all sites within the portfolio in accordance with agreed policies, procedures, contract scope, and compliance requirements including health and safety, environmental, and risk management standards
Oversee repairs and maintenance, minor works, work ticket tracking, and small construction projects while supporting occupancy planning for moves, adds, and changes
Identify and recommend opportunities for improved operational efficiencies in both processes and costs to drive continuous improvement across the portfolio
Manage vendor relationships including training, performance monitoring, billing, and contract compliance, documenting and escalating instances of poor performance
Serve as the building's primary point of contact for notifications, escalations, and emergencies with 24/7 availability for on-site emergency response
Achieve or exceed financial targets by managing operational expenditure within approved budgets, identifying cost efficiencies, and overseeing OPEX purchase order approvals
Manage vendor payments using available systems while ensuring compliance with all financial policies, procedures, and delegated authorities
Lead, develop, and supervise a high-performing team through excellent onboarding, training, team building, performance management, and personal development planning
Foster an environment of teamwork, cooperation, and performance excellence while sharing innovations and best practices across the account portfolio and serving as an ambassador for JLL's core values
Required Qualifications:
- Associates or Bachelors degree or equivalent facilities management experience
- 5+ years of facilities management, operations, or experience managing trades programs
- Knowledge of building systems, HVAC, electrical, mechanical and services
- Superior client relationship management skills
- Strong leadership, supervisory and people management skills
- Ability to plan and manage financials within budget and time constraints
- Experience with managing multiple vendors and small capital projects
- Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS)
Preferred Qualifications:
- Experience working within the public institutions or higher education industry
Location: Tuskegee, AL
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Tuskegee, AL
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.