This role will plan, coordinate, and execute integration projects across multiple areas.
This individual will serve as a primary technical liaison between acquired companies, internal stakeholders, and external vendors to ensure a seamless transition experience. The ideal candidate is organized, communicative, and detail-oriented—able to manage multiple projects while maintaining a focus on accuracy, timelines, and relationship-building.
- Excellent organizational and communication skills.
- Comfortability in configuration and migrations of SaaS systems
- Ability to examine current customer systems and determine the best path forward to migrate them to Shield systems.
- High integrity and discretion in handling sensitive company data.
Core duties and responsibilities include the following. Other duties may be assigned:
Integration Management
- Serve as project lead for system migration/integration workstreams during acquisitions.
- Develop and manage project plans, milestones, and timelines for integrating new entities
- Conduct discovery sessions to assess existing processes, data sources, and system structures.
- Coordinate system migrations across HR, finance, and operations platforms.
Communication and Collaboration
- Facilitate cross-functional meetings with HR, Finance, IT, and Operations
- Provide integration updates and documentation to internal stakeholders.
- Support change management communications and orientation for acquired partners.
- Serve as the key technical contact for acquired partner leadership throughout the integration period.
Process Optimization
- Identify opportunities to streamline onboarding and integration workflows.
- Standardize templates and checklists for recurring integrations.
- Recommend process and technology enhancements to support future scalability.
Shield Technology Partners (“Shield”) is a growing network of IT service businesses across the United States. We partner with Managed Service Providers (MSPs) to help them grow while keeping their local teams and culture in place. Backed by ZBS Partners and Thrive Holdings, we provide the people, tools, and capital our partners need to win more customers, run more efficiently, and plan for long-term success. Our team is committed to supporting partners for the long haul and helping them scale on their own terms.
