Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The Manager, IT Product Management is a key member of the Offer Order (O2) product team, responsible for managing and enhancing a core internal platform that supports segmentation, preferences, eligibility, and targeted client experiences across Schwab’s business lines. Reporting to an O2 Group Product Manager, this role partners closely with technology and business stakeholders to ensure platform stability, prioritize work effectively, and deliver high‑quality, data‑driven product solutions.
This role blends product ownership, Agile delivery, stakeholder partnership, and production support, with a strong focus on execution, communication, and continuous improvement.
What you'll do:
- Partner with business and technology partners to intake production issues and bugs, enhancement requests, document business impact, and define and track detailed requirements
- Work with product and engineering leadership on objectives, quarterly roadmaps, and proposals
- Manage platform backlog, aligning on priority, and communicating progress updates to stakeholders
- Have a high degree of attention to detail, strong organization skills, ability to adapt to changing business conditions, and ability to effectively manage multiple projects with urgency, meeting required deadlines
- Lead requirements writing using iterative Agile methodology in JIRA, defining acceptance criteria, partnering with technology, attending scrum meetings, and implementing technical enhancements
- Collaborate with technology partners on backlog grooming, sprint planning, and release planning
- Perform technical certifications during internal and external production releases, outside of regular business hours
- Support business team day-to-day platform questions and assist in production support triage, acting as a liaison with technology partners, and escalate as needed
- Work with business partners to understand business processes, process flows, business needs and analyze pain points, identify viable solutions, and implement enhancements
- Independently manage and coordinate project tasks, lead analysis interviews, own facilitation of discussions, and communications with impacted areas regarding project
- Investigate and validate reported issues to assess risk and exposure and provide input on prioritization
- Implement strategic communication plans and ensure effective internal and external messaging across multiple platforms
- Identify and define problems, extracting key information from data, and developing workable solutions for the problems identified to test and resolve
What you have
To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 3+ years of experience in digital product management.
Preferred Qualifications:
- Experience producing storytelling decks for socialization and buy-ins.
- Able to communicate at the strategic level (strategy/vision) as well as tactical level (status updates).
- Skilled in working with a cross-functional team, balancing trade-offs and re-prioritization as needed.
- Strong people skills, emotional maturity, and sound decision-making capabilities.
- Experience with project planning, dependencies management, and business analysis. Able to define use cases and business logic within user stories.
- Experience with any of the following tools and systems; Confluence, SharePoint, SQL, JIRA, Adobe suite
- Advanced usage of Excel, Word, PowerPoint, and Visio
- Bachelor's degree preferred. Post graduate degree is a plus.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
