Job Title
Sr. Director, COE & Delivery
Job Description Summary
The COE & Delivery Sr. Director will provide leadership to the projects & programs service line through the Center of Excellence. The P&P COE provides overall controls strategy, project management support and governance. This role is responsible for successful management of the capital planning, PMO, learning & development, audit, cost controls, operations and small programs. The COE & Delivery Sr. Director is a core member of the P&P leadership team, accountable for leading and collaborating with regional, retail & service line peers in the pursuit of client solutions. The role will also work closely with the client and our facility vendor peers to lead and execute initiatives in support of project delivery across the client’s full portfolio. This position actively works to establish and maintain Cushman & Wakefield’s presence as a thought leader and first-class service provider.
Job Description
Essential Job Duties:
- Lead the COE organization, which focuses on scalable program delivery, governance/compliance, capital planning, operations, and L&D
- Establish & maintain the Project Controls program and deliverables to be used on large scale capital programs (tools, technology, processes, and procedures)
- Advise and lead the development of the processes, tools, and strategies to successfully manage project scope, timelines, and budgets. This includes identifying risks, developing risk and corrective action strategies, and adjusting ensure project success.
- Lead efforts to provide detailed analysis to the project manager, client, CM, engineering or other third parties on cost risk, issues, and/or mitigations.
- Analyze project financial trends by comparing budget against actual and forecast data; provide recommendations and guidance to the Project Manager
- Make recommendations for developing and improving project control and finance processes.
- Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives.
- Establish and implement the overall vision, strategy, and performance metrics (KPI, KBI, OKR) for P&P.
- Implement and manage P&P account governance process.
- Maintain client relationships and manage escalated issues to conflict resolution
- Regular interface with internal and external clients to ensure successful delivery of project management services, client goals and objectives are established and achieved, initiative action plans are implemented, anticipate/respond to all client needs, and generally act as a trusted advisor for comprehensive real estate work
- Demonstrate competence in broad range of varied services and operate in complex / non routine environment.
- Lead, mentor, and develop cross-functional teams, fostering a collaborative environment and a culture of continuous improvement, driving performance and operational excellence.
- Lead the program team responsible for the execution of high-volume program project delivery from concept to completion, setting deadlines, assigning tasks, tracking progress, and ensuring successful delivery for both vendor and internal projects.
- Active management of COE staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. Convey and ensure adoption of policies and practices to the team.
- Responsibility for performance of staff and resources to ensure compliance with contractual requirements, all regulating entities and client expectations. Ensures deliverables are fulfilled including SLA and KPI requirements.
- Develop and maintain network of best in class professionals both internal and external to the organization and execute strategic recruitment and retention plans to ensure best in class talent across the service line.
Education/Experience/Training
- Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree preferred. Certification preferred.
- Twelve or more years of related experience with 2 or more years of management experience required.
- Ability to contribute to the strategic direction of the assigned department or assigned practice area.
- Advanced project management skills with expertise in the project management business.
- Expert in client relations, client management and consulting.
- Excellent verbal and written communication skills.
- Highly organized with strong analytical skills.
- A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.
- Software skills: Microsoft Office applications
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 171,839.31 - $202,163.89
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406 or email
HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
