Job Summary
Fortune 250 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
In addition, during the Associate will rotate through high-value projects across the Sales & Marketing Department to understand specific markets and their customers – prior to entering a longer-term position on the Sales & Marketing team. The program also provides a structured orientation to CSX, Sales & Marketing, and the Railroad industry as well as training focused on developing future leaders within the company,
*** Please Note: The CSX Leadership Development Program is scheduled to begin in June 2026. There may be opportunities to start earlier, depending on your graduation date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
