Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked No. 1 on the 2025 LinkedIn Top Companies in Financial Services list—recognized as the best place to grow your career in the industry! in the U.S.
About this Role
Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team within Consumer Lending. In this role, you will help business customers adopt modern, secure payment‑processing solutions that enable them to grow and operate efficiently.
If you thrive in a sales‑driven contact center environment, enjoy helping business owners succeed, and want to build a career in the fast‑growing electronic payments industry, this role is an excellent fit.
Learn more about our career areas at wellsfargo.com
In this role, you will:
- Deliver a full suite of electronic payment processing solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools.
- Engage prospective customers using pre‑qualified, pre‑established inbound leads from multiple channels.
- Assess business needs and create customized merchant services proposals that align with their payment acceptance and security requirements.
- Provide education on processing compliance, fraud prevention, and secure payments.
- Manage the customer relationship from initial conversation through application, onboarding, and activation.
- Partner across Wells Fargo, including Merchant Services teams and lines of business, to ensure a seamless customer experience.
- Offer telephone support to customers and prospects contacting the Merchant Services Call Center.
- Assist with account setup across multiple front‑end and back‑end platforms for a variety of industries.
- Navigate multiple systems and tools to resolve inquiries related to interchange, funding, billing, and general electronic payments operations.
- Support all inbound customer and prospect calls while meeting defined sales metrics and service expectations.
Training & Development:
We provide a structured, comprehensive training program that includes:
- 3 weeks of classroom training
- On‑the‑job learning
- Side‑by‑side mentorship
Training hours: Monday–Friday, 8:00 AM – 5:00 PM CST. Attendance is required for the full training period.
Required Qualifications:
- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience in call center sales, financial services, or product/service‑based sales
- Call center, Merchant Services or payments industry experience
- Outbound or pipeline management experience
- Bilingual skills
- Experience supporting inbound customer service calls
- Knowledge of financial document processing, regulatory disclosures, and compliance
- Strong problem‑solving and needs‑assessment skills
- Excellent verbal and written communication
- Proficiency navigating multiple systems, CRM tools and Microsoft Office
- Ability to meet production goals, sales targets, deadlines, and KPIs
Job Expectations:
- Ability to work between 8:00 AM – 8:00 PM CST, Monday–Friday
- Hybrid schedule: Remote Monday & Friday; In‑office Tuesday–Thursday
- This position is not eligible for visa sponsorship
Location:
Irving, Texas
