Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Phreesia is looking for a Senior Client Success Manager fellow! You will be responsible for driving adoption and utilization of products, growing revenue through upsell opportunities, maintaining high contract renewal rates, and increasing overall client satisfaction. Furthermore, you will partner alongside Phreesia's experienced Client Solutions team to fully engage the client at all levels, including executive, and work cross-functionally with departments like Product and Support to execute specific initiatives designed to maximize business value for our clients.
Our mission is to create a better, more engaging healthcare experience by helping healthcare providers better understand their patients. You will contribute to our mission by optimizing a solution that best fits the needs of our clients. Clients include primary care, single-specialty and multi-specialty practices, health systems, and hospitals.
The position interacts with clients virtually and/or on-site. Highly organized individuals with excellent communication skills and a strong desire to learn who thrive in a fast-paced environment will excel in this role.
Description of Duties:
- Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
- Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client
- Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
- Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
- Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
- Proactively address client risks based on product usage trends and key performance indicators to minimize churn
- Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues
- Resolve escalations, raising to senior leadership when appropriate
- Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team
- Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Own and drive change management process and actively help to gain buy-in from peers on new initiatives
