Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr Tech Implementation Analyst
What does a successful Technical Account Manager do?
You'll be part of a technical team that serves as the strategic guide for our key partners, including middleware, software vendors, and third-party service providers.
What You Will Do
Serve as the primary technical contact assisting with the rapid resolution of high impact production issues affecting multiple merchants to minimize downtime and protect revenue
Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
Maintain up-to-date, actionable documentation that empowers partners to self-serve and resolve common issues
Assist in maintaining stable, secure and performant connectivity between partner systems and the Fiserv platforms
Provide a responsive and organized communication channel for partner technical inquiries and escalations
What You Will Need To Have
- High School Diploma with 4–7 years of relevant experience in a related field.
2-4+ years in a customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer.
Strong trouble shooting skills with experience leading cross-functional escalations with multiple teams
Exposure to transaction processing systems and formats.
Experience with monitoring tools
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
What Would Be Great To Have
- Bachelor’s degree.
MS Teams, Salesforce, and DocuSign.
- Project, product, or service management knowledge.
- Business Case Justification and Problem Management Process.
Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways.
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Salary Range:
$72,000.00-$105,500.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
