New York City - New York - United States of America
About The Role
As a CBRE Global Workplace Experience Director, you will oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, Mail/Print and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class Hospitality service to the clients and visitors of a designated account.
What You’ll Do
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Part of site governance understanding business initiatives and growth.
- Assesses community health and drives initiatives and activities to address areas of improvement.
- Serves as the primary client contact for the delivery of portfolio-wide Experience’s services that seek to increase individual well-being, personal productivity, and organizational effectiveness.
- Provides Hospitality vision, strategy and implementation guidance for full scope of Experience services.
- Responsible for Experience revenue and expense management for the account
- Monitors and develops KPI’s and ensures delivery of agreed to metrics
- Directs the Experience Services team to deliver service levels within the agreed to scope and budget
- Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations
- Guides the development, production, quality and retention of Experience team
- Partners closely with the account team, and platform
- Assess daily duties of Experience Team to determine effectiveness utilizing data supported metrics
- Drive best practices to site team
- Hospitality Point of Contact for Employees and Drives People-Centered Service Culture
- Early hire to support implementation process
- Drive strategic vision laid out by Global Alliance Director
- Helps manage KPI reporting and develop and oversee all operating and administrative policies and procedures.
- Align with the client's business needs, goals, and objectives.
- Review and contribute to clients’ strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts.
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics.
- Review and audit the Service Business Continuity plan. Always follow safety standards.
- Lead by example and model behaviors that are consistent with CBRE RISE values
- Persuade managers and other colleagues to act while being guided by the organization's functional business plans.
- Partner with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Assist with the oversight, creation, and execution of learning strategies and programs.
- Put in place policies and procedures to ensure the coordination and delivery of company-wide learning curriculums.
- Maintain organizational communications to ensure employees have knowledge of training and development events and resources.
- Conduct follow-up studies of all completed training to evaluate and measure results.
- Participate in the continuous improvement of a comprehensive training strategy
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.
What You’ll Need
- HS Diploma or GED required.
- Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $170,000 annually and the maximum salary for the position is $190,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
The application window is anticipated to close on March 14, 2026 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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Service line: GWS Segment
