Job Title: Remote Insurance Customer Service Representative (Part-Time) FARMERS INSURANCE EXPERIENCE REQUIRED-P&C License Required
About Us
We are a growing insurance agency dedicated to providing exceptional service to our clients. Our team takes pride in being responsive, professional, and detail-oriented. We are looking for someone who shares those values and takes ownership of their work.
Position Overview
We are seeking a reliable and organized Remote Customer Service Representative to assist with servicing existing clients and supporting daily agency operations. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently while delivering a high level of customer care.
This is a remote, part-time position.
Key Responsibilities
- Provide excellent customer service to agency clients by phone and email
- Manage agency document requirement tracking and follow up with clients as needed
- Assist clients with billing questions and payments
- Process CA FAIR Plan billing and related servicing tasks
- Handle miscellaneous policy service requests and policy changes
- Document all client interactions accurately in the agency management system
- Maintain and update internal tracking spreadsheets and files
- Respond promptly to client and internal communications during scheduled work hours
Qualifications
- Previous customer service experience required
- Farmers Insurance agency experience required
- Professional phone and email communication skills
- Excellent organization and attention to detail
- Strong grammar and written communication skills
- Ability to manage multiple tasks and stay productive in a remote work environment
- Comfortable working with spreadsheets and agency systems
- Reliable and responsive during scheduled work hours
What We’re Looking For
We value team members who are proactive, organized, and take pride in delivering excellent service. The ideal candidate is someone who is dependable, communicates clearly, and enjoys helping clients while keeping tasks organized and completed efficiently.
Schedule
Part-time (approximately 4 hours per day)
Location
Remote
If you are someone who takes pride in being organized, professional, and providing excellent service to clients, we would love to hear from you.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
Work Location: Remote
