Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr. Account Receivables Representative
About your role:
As a Sr. Accounts Receivable Representative, you will collect and manage outstanding merchant receivables while delivering a consistent and professional experience. You will partner with merchants, internal operations, and finance teams to resolve delinquencies, negotiate payment arrangements, and ensure accurate account documentation. Your work helps protect revenue, reduce credit risk, and support healthy merchant relationships.
What you'll do:
Contact merchants by telephone in a call center environment, manually or using an automatic telephone dialing system, to address outstanding accounts.
Collect on past-due merchant accounts in compliance with applicable regulations and internal performance standards to meet or exceed individual and departmental goals.
Establish rapport with merchants, address objections, and negotiate appropriate payment arrangements to resolve delinquent balances.
Document all conversations, agreements, and actions in the designated tracking system or database with clear, accurate, and timely notes.
Confirm payment arrangements with merchants and clearly communicate next steps before completing each call.
Support special projects and initiatives related to collections, accounts receivable processes, or system enhancements as assigned.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
3+ years of experience in customer service in a collections, call center, sales, or similar high-volume contact environment.
Experience using computer systems and multiple applications simultaneously to research accounts, document actions, and provide accurate information to clients.
Strong verbal communication skills with a professional telephone manner to effectively communicate with business owners and other merchant contacts.
Knowledge of applicable collections regulations or the ability to learn and apply regulatory requirements to daily work.
Demonstrated record of strong job stability and reliable performance in prior roles.
High school diploma or equivalent, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
Experience in payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
Experience meeting or exceeding defined collections metrics such as right-party contacts, promises to pay, and dollars collected.
Experience working with dialer systems or automated call distribution tools.
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted Canada work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Extended Health Care and Vision Benefits
Dental Benefits
Basic Life Insurance
Optional Life Insurance
Accidental Death & Dismemberment (AD&D)
Optional Accidental Death & Dismemberment (AD&D)
Short-Term Disability (STD)
Long-Term Disability (LTD)
Registered Retirement Savings Plan (RRSP)
Non-registered Savings Plan (NREG)
Employee Stock Purchase Plans (ESPP)
Paid Sick Time Program
Recharge and Refuel (R&R)
Employee Assistance Program (EAP)
Fuel Your Life Wellness Program
Living Proof Recognition Program
Salary Range:
$40,800.00-$51,000.00
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
