About this Role:
Wells Fargo is seeking a Payments Platform Support Engineer within our Technology organization. This role supports mission‑critical payments platforms that enable secure, reliable, and high‑volume transaction processing across the enterprise. The ideal candidate will demonstrate strong systems engineering expertise, operational discipline, and the ability to operate effectively in a highly regulated environment.
In This Role, You Will
Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications
4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
Experience supporting payments platforms or high‑availability, real‑time transaction systems
Proficiency with Linux/Unix administration, performance diagnostics, and log analysis
Hands‑on experience with monitoring and alerting tools such as Splunk, AppDynamics, Grafana, Prometheus, Elastic, or similar
Familiarity with ITIL‑aligned incident and problem management practices
Scripting experience (Python, Bash, PowerShell) supporting automation and process optimization
Knowledge of networking concepts, APIs, middleware technologies, and event‑driven systems
Exposure to cloud or hybrid infrastructure (AWS, Azure, GCP)
Strong analytical and troubleshooting skills with a focus on reliability and stability
Excellent collaboration skills for working across engineering teams and vendor partners
Effective written and verbal communication skills
Ability to operate in a fast‑paced, highly regulated financial environment
Job Expectations
