About this role:
Wells Fargo is seeking a strategic and results‑driven Senior Lead Digital Product Manager to drive the next generation of branch‑based digital experiences within our Branch Channel Management Product Line. This role will lead the development, evolution, and optimization of digital products with a strong focus on tablet and mobile product development that supports all types of branch banking customers and employees.
You will collaborate across business, technology, design, and operations teams to deliver innovative, scalable, customer‑centric solutions that enhance the in‑branch digital ecosystem, streamline operations, and elevate the overall banking experience.
In this role, you will:
Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Coordinate highly complex activities and guidance to others
Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
Strategically engage with all levels of professionals and managers across the enterprise
Serve as an expert advisor to leadership
Required Qualifications:
7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience leading product strategy, roadmaps, and delivery of digital or AI‑enabled experiences, including conversational or intelligent interfaces used by customers and employees.
5+ years of experience building and leading cross‑functional product teams (product, design, engineering, data, risk, operations) from discovery through MVP and scaled enterprise rollout.
5+ years of experience designing or managing conversational interfaces and evolving them into agent‑enabled digital workflows, while partnering with technology, architecture, data, legal, risk, privacy, and compliance teams to ensure AI‑driven products meet enterprise governance, security, and regulatory requirements.
3+ years of experience identifying, prioritizing, and validating high‑value AI or automation use cases, and defining success metrics, establishing feedback loops, and measuring performance of AI‑powered products (e.g., customer satisfaction, task completion, operational efficiency, employee effectiveness).
Desired Qualifications:
Experience in financial services or regulated industries.
Background in mobile apps, authentication, payments, or customer servicing platforms.
Experience in scaled Agile environments.
Knowledge of API design, data architecture, and platform engineering.
Job Expectations:
This role is not eligible for visa sponsorship.
Must be able to work in a hybrid work schedule, with required in‑office days based on team and business needs. Fully remote not available
Job Locations:
1525 W W.T. Harris Blvd, Charlotte, NC 28262
7513 Pinnacle Dr, Mclean, VA 22102
