Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
Up to 3 years fixed term contract.
The Director of Billing Operations is responsible for leading all international billing processes of the Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for Advertising Sales, TV Distribution, Universal Pictures International, Universal Networks, and Brand Development, among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO's overall billing is ~$16 billion a year, of which International makes up ~$ 6 billion and encompasses over 150 company codes, varied currencies, tax structures, and systems.
Process Governance
- Manage & lead the O2C operations team and the BPO by providing clear guidance and goals.
- Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance for both NBCU-wide and BPO-related
- Understand BPO SLA’s and deliverables and be able to execute accordingly
- Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice
- Work closely with GCFO and BPO leads in resolving and monitoring delivery services,
- Drive continuous and sustainable improvements
- Ensure adequate process documentation and training materials are developed and maintained.
- Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports, and other activities.s
- Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, and persuading business owners.
Control
- Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback, and learning opportunities.
- Take a proactive role in developing initiatives and setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions and train team members on process, compliance, procedures, and system usage. Adhere to SOX, CGA, and Audit requirements
- Actively seek Voice of Customer, Customer Satisfaction, and implement required improvements
Technical & Process Support:
- Be a Superuser for various Ledger systems such as SAP and other NBCU internal ERPs
Other Responsibilities & Deliverables:
- Take part in medium to high-impact projects or lead projects for system implementations, client implementations (new scope transitions), and process improvements;
- This role works closely with the other Finance Operations Towers and acts as a unified department to support each other’s goals and objectives.
- Be the champion to drive standardization across the process
- Provide OTC operations insights, advice, and improvement opportunities to VP GCFO, Sr Director Operations, and/or Global Process Owner.
People Management:
- Motivate positive working relations between GCFO, BPO, and business stakeholders.
- Steward of NBCU culture and values towards BPO and captive staff.
- Engage in Personal Development plan, training requirements.
Qualifications
Bachelor degree or equivalent in a finance related area (i.e. HEAO BE);
Extensive experience in a similar position within an international environment (Entertainment industry preferred);
Experience in Licensing or royalty based contracts
Experienced people manager: proven ability to lead, motivate and inspire high performance within a high paced environment;
Proactive coach and mentor, positive influencer: demonstrated background in developing team’s collective, and individual, skills;
Ability to lead an off-site team effectively;
Excellent problem solving & decision-making skills. Able to work to tight deadlines.
Persuasive communicator: proven ability to work across functions and manage key stakeholders, ability to ensure clarity of information, and to eliminate any ambiguity and confusion that may exist
Ability to effectively present business initiatives and project plans
Proven Project management skills
Fluent in English and another European language is a pre
Lean or six-sigma aptitude is a pre
Experienced CRM user (i.e. SAP)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
