Overview
ABM is seeking a Director of Operations - Client Services to oversee all aspects of facilities management while ensuring exceptional customer service across the airport operation at Terminal B, LaGuardia Airport. This role oversees a diverse portfolio of services including janitorial, HVAC, electrical, passengers with restricted mobility (PRM), curbside ambassador operations, and overall guest experience functions. Serving as the primary liaison among internal departments and key stakeholders, including LaGuardia Gateway Partners (LGP), Facility Services, Passenger Services, Commercial Services, Airlines, TSA, and Port Authority, the Director ensures seamless coordination and communication.
This role proactively drives prompt, responsive, and effective service delivery, addressing interdepartmental issues and ensuring timely resolution. Reporting to the ABM Managing Director, the Director of Operations also oversees overall contract compliance, customer satisfaction, service performance standards, and financial results to ensure all obligations meet or exceed the contract’s scope, terms, and expectations.
Pay: $130,144 - $175,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
