At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
- Consult customers on solutions generating value for their use cases.
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
- Work with application equipment to provide solutions to enhance customer adhesive related processes.
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
- Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS).
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
- Responsible for products application / technical training and coaching of field sales forces and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
- Promote internally SBU innovations and best learnings cross accounts.
- Acts as a trusted technical partner for customers by leading product / technology demos, troubleshooting, and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
- Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
- Provides timely technical support for assigned regional customers including product recommendations, complaint investigations, and analytical problem solving.
- Demonstrates appropriate project management skills by justifying and scoping customer projects, as well as supporting our market areas by driving our innovation and technology pipeline.
- Plans, executes and communicates laboratory requests to support customer / market projects.
- Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
- Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
- Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
- Leads by example in Safety, completing all necessary site and field safety requirements.
- Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.
