Overview
A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Responsibilities
- Providing introductory information, such as a product manual explanation, to prospective and new customers
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
Qualifications
Required:
• High school diploma or equivalent preferred
• Previous experience in janitorial, custodial, or general cleaning roles is a plus
• Ability to work independently and manage time effectively
• Familiarity with cleaning chemicals, equipment, and safety standards
• Strong attention to detail and commitment to quality
Same Posting Description for Internal and External Candidates
