Training Specialist

Komatsu • Port Moody, BC, CA • 2h ago

Job Purpose

The Training Specialist is responsible for delivering high-quality technical training that enables customers to effectively adopt and utilize Modular Mining solutions. This role plays a critical part in driving user competency, system adoption, and long-term customer success across mining operations.

You will work directly with customers in both virtual and on-site environments, translating complex system functionality into practical, role-based training that improves operational performance and safety.

This role may be performed on-site, hybrid, or remotely, subject to operational requirements. If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

The Team

The Training Services team is part of Komatsu’ broader Customer Success organization, focused on ensuring customers achieve measurable value from our technology. The team partners closely with Implementation, Account Management, and Performance teams to support successful system adoption across global mining operations.

Essential Job Duties

Each day will present you with new challenges and opportunities to test and grow your skills. As a Training Specialist with Komatsu, you’ll be responsible for:

Deliver instructor-led and hands-on training for Modular Mining solutions in classroom, virtual, and field environments
Tailor training programs to site conditions, operational workflows, and learner experience levels
Assess learner competency using practical evaluations, system usage metrics, and structured assessments
Provide targeted coaching and follow-up training to address adoption gaps and improve user confidence
Produce clear post-training reports outlining outcomes, risks, and recommended next steps
Collaborate with internal teams to align training with broader customer success and performance goals
Maintain and improve training materials, leveraging feedback and evolving best practices
Support customers and internal stakeholders as a subject matter resource for system use and training needs

Required Skills

High school diploma required
Post-secondary education in mining, engineering, education, or a related field is an asset
3+ years of experience with mining technologies, fleet management systems, or comparable industrial software
Experience delivering technical training in classroom, virtual, and/or field environments
Experience working in mining or industrial operations environments
Ability to translate technical systems into practical, user-focused training
Proficiency with Microsoft 365 tools (Word, Excel, PowerPoint, Forms, Power BI)
Experience using digital training tools, LMS platforms, or training analytics is an asset

Desired Skills

Experience with Modular Mining DISPATCH or similar systems
Familiarity with adult learning principles and instructional design
Experience supporting technology adoption or customer success initiatives
Strong analytical skills to assess training effectiveness and user performance
Multilingual capabilities (asset for North American operations)

Work Model & Travel Conditions

Remote role with approximately 30% travel across North America
Travel includes mine sites with varying environmental conditions
Work hours may vary based on site schedules and customer needs
Occasional international travel may be required
Ability to work on mine sites, including walking, standing, and working outdoors
Prolonged periods of computer use and training delivery
Ability to manage multiple priorities and adapt in dynamic environments
Reasonable accommodations available in accordance with applicable legislation