Description -
Job Summary
Description:
HP is seeking a Sales Compensation Engagement Manager to lead the global, field-facing sales compensation support team. This role is responsible for delivering a consistent, high-quality seller experience across claims triage, dispute resolution, compensation communications, and field education.
The Engagement Manager will oversee regional engagement resources (Americas, EMEA, APJ) and ensure timely, accurate resolution of sales compensation inquiries while partnering closely with SPM Administration, Data & Integration, and Sales Compensation Design teams for escalations and exception governance.
This role plays a critical part in HP’s Sales Compensation Transformation by modernizing engagement processes, improving service levels, reducing recurring disputes, and introducing AI-enabled tools to increase efficiency and insight.
The ideal candidate brings deep SPM subject matter expertise and demonstrates the capability to operate effectively across both engagement and administrative domains as the organization evolves. This leader combines strong people leadership, operational discipline, and a continuous improvement mindset in a complex transformation environment.
Responsibilities:
Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
Own claims triage, resolution SLAs, and seller communications
Standardize engagement processes across regions while respecting local business requirements
Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
Support training initiatives for new plan rollouts and mid-cycle updates
Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
Contribute to SPM implementation and broader transformation initiatives
Identify and deploy AI-enabled tools to:
Automate case categorization and routing
Improve response drafting efficiency
Detect dispute patterns and root causes
Enhance performance insight reporting
Education & Experience Required:
Bachelor’s degree in Business, Finance, HR, or related field
7–10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations
5 -7 years of people leadership experience
Demonstrated ability to lead cross-functional operational initiatives across engagement and administration functions
Broad understanding of SPM configuration, calculation cycles, and validation controls
Experience working with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred
Experience participating in a compensation transformation or SPM implementation preferred
Knowledge & Skills:
Strong understanding of compensation plan mechanics and crediting models
Experience managing high-volume claims environments
Ability to translate technical compensation issues into business-impact language
Operational governance mindset with focus on SLA performance and claims reduction
Strong analytical and trend analysis capability
Familiarity with workflow automation and AI-enabled productivity tools preferred
Exceptional written and verbal communication skills
Ability to lead through change in a transformation environment
Impact & Scope:
Direct impact on seller trust and compensation experience
Leads regional engagement resources across global markets
Reduces claims escalations and recurrence through effective triage and governance
Drives standardization and modernization of field-facing compensation processes
Critical contributor to Sales Compensation Transformation and SPM operational excellence
Complexity
- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave ( US benefits overview )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Not Specified
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
