Associate, IT Desktop Support Analyst

KBR • Full-time • Gurgaon, Haryāna, India • 1d ago

Title:

KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and smart solutions to optimize planned and operating assets.

Roles and Responsibility:
•   Delivery and installation of desktop assets and peripherals to end users. Including swap/replacement of leased/owned PCs at PC end of life. Arranging shipment of equipment as necessary.
•   Provide Desktop Incident Management support to users who are based in the office or working remotely.
•   Build/image/configure PCs for deployment to users, following standard processes.
•   Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
•   Provide support of corporate mobile phones.
•   Provide support on hardware for meeting rooms.
•   Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.
•   Point of contact for other IT services in local office (e.g. Networks, servers, etc.).
•   Provide status reporting to leads and management within the team.
•   Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).
•   Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.
•   Escalates incidents not resolved within established service levels.
•   Performs own work and provide assistance to others as directed.
•   Maintain good relationships with other staff that support the performance of your work and promote good morale.
•   Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)
•   Be a reliable source of IT information for users.
•   Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)