Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
- Don’t forget to include a resumé in English in your profile in Workday
- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there.
What you will do:
Provides second-level of product support for equipment health, operations and performance issues in the field, including technology solutions. This job is meant to be the expert in the product from the perspective of service and parts compatibility and performance in the field, besides direct support to NPI/ NSI/ NMI support tests and VOC machines operations feedback or product improvement.
Supporting daily operations of technical representatives optimizing equipment performance in the field.
Coordinating program initiatives across the organization for product health and delivered/ perceived quality along lifecycle to meet promised value to customer.
Utilize excellent methodology and knowledge to work on solutions deployment to field issues short, medium and long-term to field issues, taking into account prioritization based on highest safety and commercial impact;
Keep frequent contact to technical representatives, uptime representatives, and other stakeholders to ensure clear and timely communication and anticipation of potential issues and CPIs coming from the field;
Cultivating and maintaining ongoing customer relationships.
Measure dealer PS performance and support internal partners (Industries, Districts, Quality, PS platform leads, field teams etc) on improvement action plans and gap resolution initiatives to support parts & service product excellence.
Support NPI/ NSI/MNI programs and APUs with field follow activities and report back to engineering team, measuring, consolidating, deploying new solutions and supporting uptime on Field Follow units, inspections, walkarounds, tests, etc, besides reworking them before sales, once field tests are over.
Lead and coordinate activities and work load of Technical analysts in the field
Skills:
Customer Focus, sense of urgency and high capacity of prioritization
Problem solving profile driven by delivering safety, quality and excellence to customers;
Decision Making and Critical Thinking to plan and take action, project orientation
Leadership and interpersonal relationship building and management, demonstrated by clear and structured communication skills
What You Have:
Education: Bachelor’s Degree in Engineering
Language: Advanced English
Experience: Exposure or participation in projects/ activities around product quality, Continuos Product Improvement, Failure Analysis, reliability, product performance and/or application
Top Candidates will also have:
Note: This position requires the candidate to work onsite five days a week.
Some of the offered benefits*:
·Medical plan
·Dental plan
·Medicines reimbursement
·Psychological, Legal, Social and Finance Support Program
·Private pension plan
·Profit share
·Meal assistance
·Christmas basket
·Transportation
·Life and personal insurance
·Extended maternity and paternity leave
·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html
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Posting Dates:
March 26, 2026 - April 5, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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